TrustRadius: an HG Insights company

Echometer vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Echometer

    Score9.1 out of 10
    N/AN/A

    $160

    per month

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    EchometerManhattan Active Customer Engagement
    Editions & Modules
    Basic
    $160
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    EchometerManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    EchometerManhattan Active Customer Engagement
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    Medium-sized Companies
    Quantum Workplace Engagement Surveys and Pulses
    Score10 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    EchometerManhattan Active Customer Engagement
    Likelihood to Recommend
    9.1
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EchometerManhattan Active Customer Engagement
    Likelihood to Recommend
    Echometer
    I think Echometer is perfect for anyone who wants to bring better structure, accountability, and historical tracking to their retros. Anyone who wants to convert feedback into action items and track progress between retros will be particularly suited for Echometer. This is also a great tool for someone trying to figure out how to run retros, as it provides structures and lots of presets to try out!
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Echometer
    • Collecting feedback via survey prior to our retros
    • Real-time feedback collection during our retros
    • Easy to review feedback and prioritize
    • Historical views of trends over time
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Echometer
    • It would be nice to treat action items as more of a checklist
    • We occasionally have issues with participants dropping and re-joining
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    Echometer
    It took just one retro to explore the UI and figure out what features and functionality are available, and to understand how to run retros in the platform! I always prefer to try something out in order to learn it, and this platform was easy to understand. The survey collection is especially intuitive and easy to follow, and makes it as easy as possible to collect team feedback!
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Echometer
    Figma provided us with a basic whiteboard to collect team feedback asynchronously and all in one place, but we specifically wanted to be able to collect anonymous feedback and also collect feedback via surveys prior to our Retros. Echometer provided both of those functionalities, while still giving us the collaborative structure we needed around our review time!
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Echometer
    • This has helped us surface feedback quicker and track response
    • Team alignment around changes we want to see has been faster
    • We've seen so many great suggestions we wouldn't have otherwise
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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