Elite 3E vs. Smokeball

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.

Incentivized

1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization. 2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency. 3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.

Incentivized

• Tracks time
• Separates billable and nonbillable hours
• Separates by Matters and clients

Incentivized

• Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
• Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
• Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.

Incentivized

• Users have reported that they have more reporting capability in other software.
• The upgrade process is very time-consuming.
• Sometimes slow.

Incentivized

• User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
• Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
• Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.

Incentivized

We seem to get the answers that we are looking for rather quickly.

Incentivized

We experienced a better ROI with 3E and the timeline made more sense.

Incentivized

• Better capability than it's predecessor.
• Makes business run smoother.

Incentivized

• Increased efficiency
• Improved accuracy
• Improved collaboration

Incentivized