Item: Smokeball
Rating: 8
Author: Poonam Handoo

Overall Satisfaction with Smokeball

Use Cases and Deployment Scope

Smokeball is a legal practice management software that addresses several common business problems faced by small and medium-sized law firms. The main problems it addresses are:
1. Inefficient workflow - Smokeball streamlines various tasks, including document management, time tracking, email management, calendar management, and task management, to improve the overall workflow and efficiency of a law firm.
2. Poor collaboration - Smokeball provides a centralized location for all case-related information, making it easier for teams to collaborate and access information quickly, thereby improving collaboration among team members.
3. Inaccurate billing - The software's automatic time tracking capabilities eliminate the need for manual time tracking, which helps to improve billing accuracy.
The scope of Smokeball is limited to small and medium-sized law firms, and it is designed to help these firms manage their day-to-day operations more efficiently and effectively. It is not intended for use by larger law firms or corporations with in-house legal departments.

Pros and Cons

Pros

Document Management: Smokeball provides a centralized document repository where users can store and organize all their case-related documents. This helps to improve document accessibility and collaboration among team members.
Time Tracking: Smokeball automatically tracks time spent on a case, eliminating the need for manual time tracking. This results in improved billing accuracy and helps the firm to accurately bill clients for the time spent on their cases.
Email Management: Smokeball integrates with a user's email account and automatically categorizes emails as they come in. This helps users to quickly find and access important emails, reducing the amount of time spent searching for information.

Cons

User Interface: Some users have reported that the user interface could be improved to make it more user-friendly and intuitive.
Customer Support: Some users have reported long response times and inconsistent quality of customer support, which could be improved to provide better service to users
Mobile Accessibility: Currently, Smokeball does not have a mobile app, which limits accessibility for users who are frequently on the go.

Most Important Features

Document Management: The centralized document repository, which allows users to store and organize all their case-related documents in one place.
Email Management: The integration with a user's email account, which automatically categorizes emails as they come in, improving accessibility and reducing the amount of time spent searching for information.
Calendar Management: The calendar function, which allows users to schedule appointments, track availability, and receive reminders for upcoming appointments, reducing the risk of missed deadlines.

Return on Investment

Increased efficiency
Improved accuracy
Improved collaboration

Key Insights

Do you think Smokeball delivers good value for the price?

Yes

Are you happy with Smokeball's feature set?

Yes

Did Smokeball live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smokeball go as expected?

Yes

Would you buy Smokeball again?

Yes

Other Software Used

Clio, MyCase, Rocket Matter

Likelihood to Recommend

1. Small and medium-sized law firms: Smokeball is specifically designed for small and medium-sized law firms, making it well suited for this type of organization.
2. Firms looking to streamline their workflow: Smokeball's range of features, including document management, time tracking, email management, calendar management, and task management, make it well suited for firms looking to streamline their operations and increase efficiency.
3. Firms looking to improve collaboration: Smokeball's centralized document repository and task management system make it easy for teams to collaborate and access information, making it well suited for firms looking to improve collaboration among team members.

Comments

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Extremely streamlined tool !