eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.
Genesys Solutions Architect in Information Technology at HCL Technologies (Medical Devices, 10,001+ employees)
Chose eMite
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
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Happy with the feature set
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Lived up to sales and marketing promises
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Implementation went as expected
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Features
eMite
BI Standard Reporting
Comparison of BI Standard Reporting features of eMite
Feature
eMite
8.7
1 Ratings
6% above category average
Pixel Perfect reports
8.01 Ratings
Customizable dashboards
9.01 Ratings
Report Formatting Templates
9.01 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of eMite
Feature
eMite
9.0
1 Ratings
12% above category average
Drill-down analysis
10.01 Ratings
Formatting capabilities
9.01 Ratings
Integration with R or other statistical packages
8.01 Ratings
Report sharing and collaboration
9.01 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of eMite
Feature
eMite
9.0
1 Ratings
9% above category average
Publish to Web
9.01 Ratings
Publish to PDF
10.01 Ratings
Report Versioning
10.01 Ratings
Report Delivery Scheduling
9.01 Ratings
Delivery to Remote Servers
7.01 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of eMite
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
