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eMite

Score5.8 out of 10

8 Reviews and Ratings

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What is eMite?

eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features eMite has to offer, as determined by TrustRadius' reviewers.
Based on 8 ratings of eMite's features
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Top Performing Features

  • Drill-down analysis

    Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

    Category average: 8.1

  • Publish to PDF

    Category average: 8

  • Report Versioning

    Report versioning is the assignment of version numbers to each version of a report to help in tracking.

    Category average: 7.9

Areas for Improvement

  • Single Sign-On (SSO)

    Allows users to use one set of login credentials to access multiple applications

    Category average: 8.7

  • iFrames

    An iFrame is an HTML document embedded inside another HTML document on a website

    Category average: 7.7

  • Customizable Platform (Open Source)

    A customizable, open source API Gateway is a fast and scalable type of API

    Category average: 8

Most Frequent Users

Top 3 industries using eMite
Based on HG Insights installation data
View all Reviews
#1 most frequent

Information

54.5%

6 installations of 11

#2 most frequent

Public Administration

18.2%

2 installations of 11

#3 most frequent

Construction

9.1%

1 installation of 11

Reviews

What users are saying about eMite.
View all reviews

One of the Best Contact Center Analytics Tool

Incentivized
Suresh K.S KumarView profile
Genesys Solutions Architect in Information Technology at HCL Technologies (10,001+ employees employees)

Pros

  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.

Cons

  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.

Return on Investment

  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.

Alternatives Considered

Excel4apps

Other Software Used

Cisco Unified Communications Manager (Call Manager), Nuance Dragon Speech Recognition, Microsoft Teams

Usability