Suresh Kumar K S

Suresh Kumar K S
Member for 7 years
6 ratings & reviews completed
Average rating:  
Reputation: 220
TitleGenesys Solutions Architect
Job TypeEngineer
DepartmentInformation Technology
CompanyHCL Technologies
IndustryMedical Devices
Size10,001+ employees

Expertise

ProductExperienceLevel of Expertise
Genesys Cloud CX
3 years
Expert
Genesys Multicloud CX (discontinued)
12 years
Expert
Salesforce Agentforce Service
eMite
2 years
Talkdesk
1 year
Microsoft Teams
4 years
Cisco Unified Communications Manager (Call Manager)
4 years
Nuance Dragon Speech Recognition
2 years
Zoom Workplace
Google Drive
Avaya Infinity™
Twilio
1 year
ServiceNow IT Operations Management
1 year
Cisco IP Phone 6800 Series
1 year
Genesys PureConnect (discontinued)
1 year
Google Cloud Speech-to-Text
7 years
Amazon Lex
7 years
Google Cloud Dialogflow
7 years
Microsoft 365
4 years
Microsoft Excel
4 years
Pigeon Messengr
1 year
Microsoft SharePoint
3 years
Symantec Advanced Threat Protection
3 years
Workplace from Meta (discontinued)
4 years
IBM watsonx Orchestrate
4 years
Skype for Business / Lync (discontinued)
4 years
RingCentral Contact Center
1 year
PyCharm
1 year
Microsoft Visual Studio Code
1 year

Badges

Pundit- Customer Engagement
Pundit- Business Intelligence (BI)
Trailblazer- eMite
Pundit- Machine Learning
Pundit- Contact Center
Pundit- Call Center Workforce Optimization
Pundit- Call Recording
Pundit- VoIP
Pundit- Conference Phone
Pundit- AIOps
Pundit- Cloud Management
Pundit- IT Operations Analytics
Pundit- Unified Communications as a Service (UCaaS)

Ratings and Reviews