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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Empower

    Score8.4 out of 10
    N/AN/AN/A

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    EmpowerHearsay, now part of Yext
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EmpowerHearsay, now part of Yext
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EmpowerHearsay, now part of Yext
    Sales Force Automation
    Comparison of Sales Force Automation features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    8.9
    3 Ratings
    13% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Customer data management / contact management8.83 Ratings00 Ratings
    Workflow management8.83 Ratings00 Ratings
    Territory management8.83 Ratings00 Ratings
    Opportunity management9.82 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.73 Ratings00 Ratings
    Contract management8.73 Ratings00 Ratings
    Quote & order management9.93 Ratings00 Ratings
    Interaction tracking7.63 Ratings00 Ratings
    Channel / partner relationship management9.33 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    7.6
    3 Ratings
    1% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Case management8.23 Ratings00 Ratings
    Call center management7.63 Ratings00 Ratings
    Help desk management7.03 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    6.1
    2 Ratings
    24% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Lead management7.02 Ratings00 Ratings
    Email marketing5.12 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    8.3
    2 Ratings
    8% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Task management8.02 Ratings00 Ratings
    Billing and invoicing management8.92 Ratings00 Ratings
    Reporting8.02 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    9.1
    3 Ratings
    17% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Forecasting8.83 Ratings00 Ratings
    Pipeline visualization9.92 Ratings00 Ratings
    Customizable reports8.83 Ratings00 Ratings
    Customization
    Comparison of Customization features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    5.6
    3 Ratings
    31% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Custom fields6.43 Ratings00 Ratings
    Custom objects5.83 Ratings00 Ratings
    Scripting environment3.22 Ratings00 Ratings
    API for custom integration7.02 Ratings00 Ratings
    Security
    Comparison of Security features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    7.0
    3 Ratings
    18% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Single sign-on capability5.83 Ratings00 Ratings
    Role-based user permissions8.23 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    9.8
    2 Ratings
    26% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Social data9.92 Ratings00 Ratings
    Social engagement9.82 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    7.2
    3 Ratings
    5% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Marketing automation6.33 Ratings00 Ratings
    Compensation management8.13 Ratings00 Ratings
    Platform
    Comparison of Platform features of Empower and Hearsay, now part of Yext
    Feature
    Empower
    6.3
    2 Ratings
    19% below category average
    Hearsay, now part of Yext
    -
    Ratings
    Mobile access6.32 Ratings00 Ratings
    Best Alternatives
    EmpowerHearsay, now part of Yext
    Small Businesses
    Salesflare
    Score10 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EmpowerHearsay, now part of Yext
    Likelihood to Recommend
    9.4
    (3 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (3 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EmpowerHearsay, now part of Yext
    Likelihood to Recommend
    Empower ERP
    I have kept very close watch on my net worth, and Empower was an incredibly useful tool in giving me a relatively updated display aggregating all of my personal accounts. Frustratingly it wasn't able to integrate a mutual fund that I own, but it was able to for everything else
    Incentivized
    Read full review
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Pros
    Empower ERP
    • Keep track of all our employee's 401K accounts
    • They take care of all notices for account holders
    • They take care of all tasks in a timely manner.
    Incentivized
    Read full review
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cons
    Empower ERP
    • Sometimes the tiles are removed automatically or stop working.
    Incentivized
    Read full review
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Likelihood to Renew
    Empower ERP
    We have had no problems and will stay with Empower for our 401k needs.
    Incentivized
    Read full review
    Yext
    No answers on this topic
    Usability
    Empower ERP
    I love how it can aggregate most of my personal accounts, but my mutual fund account that I have with a wealth management firm from home won't integrate with it for some reason.
    Incentivized
    Read full review
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Support Rating
    Empower ERP
    Had a past participant from 20 years ago, receive a letter from the government saying they might have a retirement account. Empower helped this employee and I didn't have to play detective concerning this person. They back tracked to Merrill Lynch to find this former participant and help her. I was impressed.
    Incentivized
    Read full review
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    Alternatives Considered
    Empower ERP
    It stood out when compared for features, legacy, customer support, and on-premises deployment.
    Incentivized
    Read full review
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Return on Investment
    Empower ERP
    • It has improved employee experience and is a good tool for management to track things.
    Incentivized
    Read full review
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    ScreenShots