TrustRadius

Entendo vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Entendo
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
Entendo is a conversational business intelligence platform that turns plain-language questions into charts and numbers — without SQL, BI specialists, or weeks of setup. Built for Brazilian mid-market companies (50–300 employees), Entendo connects directly with XSLX/CSV to PostgreSQL, MySQL , SQL Server and Oracle databases — typically behind ERPs such as Totvs Protheus, SAP Business One, Bling, or Omie — and lets any decision-maker ask a question in natural language and get an answer in…
$29
per month per organization
Zendesk Explore
Score 8.4 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
EntendoZendesk Explore
Editions & Modules
Free
$0
one-time fee Up to 5 users 30 free queries CSV / Excel upload Agents: Chart, Table Exports (CSV, PDF, PNG)
Starter
$29
per month Up to 15 users 80 queries / month SQL, Postgres, Sheets connection Basic Analytics Agent Dashboard Sharing
Pro
$69
per month Up to 40 users 200 queries / month Prediction Agent (Forecast) Full Analytics Agent Prompt audit logs
Business
$149
per month Up to 100 users 500 queries / month Execution priority Embedded Analytics Optional contract
Enterprise
tbd
per month Custom Full control: your cloud, your rules, your data. Unlimited users SSO / SAML Custom SLA BYOK (bring your own AI key)
No answers on this topic
Offerings
Pricing Offerings
EntendoZendesk Explore
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEntendo is priced per workspace, not per seat. A 40-person data team on the Pro plan pays the equivalent of ~$1.75 per user per month. Query quotas refer to natural-language questions asked to the AI agents. Traditional dashboard views, chart interactions, drill-downs, cross-filters, report sharing, and data exports (CSV, PDF, PNG) are unlimited on all plans, including Free. Plan capabilities scale as follows: - Free (R$0 / ~$0): 5 users, 30 queries/month. CSV and Excel file upload only. Includes Chart Agent and Table Agent. Exports in CSV, PDF, PNG. - Starter (R$149 / ~$29): 15 users, 80 queries/month. Adds database connectors (PostgreSQL, MySQL, SQL Server, Oracle, Google Sheets). Adds Basic Analytics Agent. Adds Dashboard Sharing. - Pro (R$349 / ~$69, most popular): 40 users, 200 queries/month. Adds Prediction Agent (time-series forecasting with ARIMA and Holt-Winters). Upgrades to Full Analytics Agent. Adds prompt audit logs for governance and compliance. - Business (R$749 / ~$149): 100 users, 500 queries/month. Adds query execution priority, Embedded Analytics (iframe/embed in third-party applications), and optional annual contract terms. - Enterprise (custom): Unlimited users, custom query quotas, on-premise or hybrid deployment, BYOK (Bring Your Own Key) for LLM providers including OpenAI, Anthropic, and Google Gemini, SSO, audit trails, LGPD compliance, and SLA. Note on currency: Entendo is a Brazilian product and billing is currently available in Brazilian Reais (BRL) only. USD prices shown in this listing are approximate conversions at R$5.00 per USD and are provided for reference. Actual billed amounts are R$149 (Starter), R$349 (Pro), and R$749 (Business) per month.—
More Pricing Information
Community Pulse
EntendoZendesk Explore
Features
EntendoZendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
9.0
10 Ratings
10% above category average
Pixel Perfect reports00 Ratings7.96 Ratings
Customizable dashboards00 Ratings9.010 Ratings
Report Formatting Templates00 Ratings9.97 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
6.8
10 Ratings
16% below category average
Drill-down analysis00 Ratings10.010 Ratings
Formatting capabilities00 Ratings5.210 Ratings
Integration with R or other statistical packages00 Ratings4.85 Ratings
Report sharing and collaboration00 Ratings7.110 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
7.8
10 Ratings
5% below category average
Publish to Web00 Ratings6.96 Ratings
Publish to PDF00 Ratings6.18 Ratings
Report Versioning00 Ratings9.03 Ratings
Report Delivery Scheduling00 Ratings8.97 Ratings
Delivery to Remote Servers00 Ratings8.14 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
7.2
7 Ratings
10% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings6.66 Ratings
Location Analytics / Geographic Visualization00 Ratings7.16 Ratings
Predictive Analytics00 Ratings5.55 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
7.4
10 Ratings
14% below category average
Multi-User Support (named login)00 Ratings8.19 Ratings
Role-Based Security Model00 Ratings8.110 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings6.08 Ratings
Report-Level Access Control00 Ratings8.64 Ratings
Single Sign-On (SSO)00 Ratings6.18 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
7.8
7 Ratings
1% above category average
Responsive Design for Web Access00 Ratings6.15 Ratings
Mobile Application00 Ratings8.32 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Entendo
-
Ratings
Zendesk Explore
4.9
5 Ratings
45% below category average
REST API00 Ratings3.25 Ratings
Javascript API00 Ratings5.14 Ratings
iFrames00 Ratings6.04 Ratings
Java API00 Ratings5.04 Ratings
Themeable User Interface (UI)00 Ratings6.94 Ratings
Customizable Platform (Open Source)00 Ratings3.23 Ratings
User Ratings
EntendoZendesk Explore
Likelihood to Recommend
-
(0 ratings)
10.0
(10 ratings)
Usability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
EntendoZendesk Explore
Likelihood to Recommend
Sozo Data Ltda
No answers on this topic
Zendesk
Zendesk Explore is well suited for tracking ticket flow, agent performance, and customer satisfaction providing valuable insights into response and resolution time, workload and support quality. Particularly useful for monitoring ticket handling for different teams. Helps ensure accountability by tracking how long tickets remain assigned before being reassigned to another group. Drill down capability helps identify support bottlenecks. However, it is less appropriate for real time monitoring as it lacks real time data updates making it unsuitable for instant decision making.
IA
Ikbal Ahmed
Operations Analyst
Read full review
Pros
Sozo Data Ltda
No answers on this topic
Zendesk
  • Zendesk Explore is easy to use.
  • Zendesk Explore allows users to create custom metrics.
  • Zendesk Explore allows users to create custom attributes.
  • Zendesk Explore is easy to learn.
  • Compared to other analytics function of other Ticket Management System, Zendesk Explore is probably the best as of now.
Verified User
Anonymous
Read full review
Cons
Sozo Data Ltda
No answers on this topic
Zendesk
  • Some aspects of Zendesk, in general, are not super intuitive. The same goes for Zendesk Explore. And, while you can google answers and hope you find something helpful, there isn't a great way to learn to get the full potential out of the product unless you want to pay for someone from your team to take a class (which costs several hundred dollars).
  • To piggyback off the last point, if you would prefer to get help from a Zendesk expert, you'll find that there is almost no customer support available to you. For a company that aims to help other companies help their customers, this has always struck me as odd. Again, Google is your friend and beyond that, you're mostly out of luck.
Verified User
Anonymous
Read full review
Usability
Sozo Data Ltda
No answers on this topic
Zendesk
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
IA
Ikbal Ahmed
Operations Analyst
Read full review
Support Rating
Sozo Data Ltda
No answers on this topic
Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
AR
Alexandra Rouzier
Client Experience Manager
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Alternatives Considered
Sozo Data Ltda
No answers on this topic
Zendesk
I selected Zendesk Explore only to provide an easy and quick access for my managers and supervisors regading metrics and volume trends. Is not the most flexible nor complete data visualization tool, but works well for day-to-day follow ups. You need to use another tool if you want to see long-term patterns (e.g. month over month volume trends) and you need another platform if you want your interaction metrics to interact with other important factors of the business
Max César | TrustRadius Reviewer
Max César
Director of Global Support Operations
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Return on Investment
Sozo Data Ltda
No answers on this topic
Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
Verified User
Anonymous
Read full review
ScreenShots

Entendo Screenshots

Screenshot of Entendo's landing page, which introduces the product's core promise: Ask. We understand. Users type any business question in plain language and get the answer instantly — with charts, context, and reasoning — no SQL, no IT tickets, no waiting for the BI team.Screenshot of where users can upload a spreadsheet or CSV, connect their own SQL database (PostgreSQL, MySQL, SQL Server, Oracle), or sync tables from a cloud service like Google Sheets. File upload is the recommended path for first-time users who want to evaluate the product on their own data before connecting production systems.Screenshot of where Entendo connects directly to existing production databases — PostgreSQL, MySQL, SQL Server, and Oracle — using read-only credentials you control. The architecture is read-only by design with four layers of SQL sanitization, so the AI agents can never write, update, or delete data.Screenshot of the conversational interface, which delivers analysis as a complete answer. In this view, the AI is responding about a pessimistic scenario: a revenue line chart on top, headline KPIs in the middle (current revenue, scenario impact, variation percentage), and a comparative bar chart at the bottom. Everything is generated live from the connected database.Screenshot of the Business Analytics Agent responding to a real question: "show me an analysis of the actions being continuously taken to grow revenue by 30%." Instead of dumping a chart, the agent delivers a structured diagnosis — overall picture, central problem, root-cause hypothesis, and concrete actions — grounded in the user's own data.Screenshot of an AI generated chart that can be pinned to a dashboard with a click. This example shows a wholesale operations dashboard with four views: weekly sales by day, top products by unit, critical stock products, and inventory turnover ratio. Dashboards are shareable across the workspace, so the whole team sees the same numbers.