Assembled vs. Erlangly
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Assembled | Score7.6 out of 10 | N/A | Assembled aims to transform and elevate customer support. Their workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Their customers include support teams like Stripe, GoFundMe, Harry’s, and Looker. Forecasting Assembled automatically forecasts support volume and translate it into the right staffing plan. In an environment where customers have many ways to… | $15 per month per agent |
 Erlangly | N/A | N/A | Erlangly is workforce management (WFM) software for contact centers and BPOs, installed on the customer's own server. It covers forecasting, staffing, scheduling and real-time adherence, and is free for up to 25 agents with every feature included. Forecasting and staffing Forecasts contact volume and average handle time by 15- or 30-minute interval from the center's own history, read from its ACD or imported from CSV. Planners can override any interval or import their own… | $0 Up to 25 active agents |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Every plan includes every feature. Prices are per active agent, in US dollars. - Free: up to 25 active agents, for good. - Yearly: $12 per active agent per month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it. - Pay once: $299 per active agent, a perpetual license with 12 months of updates and rule packs. Updates after that are optional, at $59 per active agent per year; without them it keeps running. - Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: $8 per active agent per month billed yearly, or $199 once (updates $39 per year after the first). No connector fees. Larger floors can ask about volume pricing. | ||||||||||||||
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| Assembled | Erlangly | |
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| Small Businesses |  Deputy Score8.4 out of 10 | No answers on this topic |
| Medium-sized Companies |  Harri Score6 out of 10 |  Playvox Score6.7 out of 10 |
| Enterprises |  Enterprise eTIME, by ADP (discontinued) Score10 out of 10 |  Calabrio WFM Score8.1 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |