TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Espresso

    Score8 out of 10
    N/AEspresso is a test framework used to write Android UI tests, and part of the Android SDK. The Espresso API encourages test authors to think in terms of what a user might do while interacting with the application - locating UI elements and interacting with them. At the same time, the framework prevents direct access to activities and views of the application because holding on to these objects and operating on them off the UI thread is a major source of test flakiness.

    $0

    ServiceNow AI Platform

    Score8.5 out of 10
    N/AThe ServiceNow AI Platform is the company's workflow automation solution, and it is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.N/A
    Pricing
    EspressoServiceNow AI Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EspressoServiceNow AI Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EspressoServiceNow AI Platform
    Considered Both Products
    Open Source
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    27 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    No answers on this topic
    97%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    19 Answers
    Best Alternatives
    EspressoServiceNow AI Platform
    Small Businesses
    Swiftify
    Score9 out of 10
    airSlate WorkFlow
    Score10 out of 10
    Medium-sized Companies
    Xamarin
    Score6 out of 10
    Microsoft Power Automate
    Score8.5 out of 10
    Enterprises
    Swiftify
    Score9 out of 10
    Microsoft Power Automate
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EspressoServiceNow AI Platform
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.1
    (29 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (22 ratings)
    Support Rating
    -
    (0 ratings)
    7.6
    (20 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.5
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    7.2
    (2 ratings)
    User Testimonials
    EspressoServiceNow AI Platform
    Likelihood to Recommend
    Open Source
    • It is very easy to verify Images with drawable resources
    • Color Verification we can do this by referring to the same hex code as the developer team used so that it is reused.
    • Opening a desired activity without performing End-to-end flow which eventually saves time.
    • If the application is built on Android we can go testing activity with Espresso as it provides all the necessary APIs
    • Espresso is not appropriate to iOS app automation, from a business point of view we need to hire new resources for iOS testing.
    Incentivized
    Read full review
    ServiceNow
    ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
    Incentivized
    Read full review
    Pros
    Open Source
    • Automatic Waiting logic before failing any test
    • Black box and Grey box testing
    • Easy to Understand and Very Flexible
    • Supported Java And Kotlin
    • Fewer Efforts compare to other Mobile Automation Frameworks
    • Execution is very Fast
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow platform is very good at incident management.
    • ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
    • The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.
    Incentivized
    Read full review
    Cons
    Open Source
    • As Espresso works on the ideal thread if the threads are not handled properly by the developing team it can lead to challenges in the execution of your tests.
    • Depends more on the developer's code
    • we cannot develop tests as individual frameworks, we share the repository with developers.
    • We need to be cautious while making changes in the tests, as we share same repository
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
    • Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
    • The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    No answers on this topic
    ServiceNow
    While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
    Incentivized
    Read full review
    Usability
    Open Source
    No answers on this topic
    ServiceNow
    It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
    Incentivized
    Read full review
    Support Rating
    Open Source
    No answers on this topic
    ServiceNow
    I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
    Incentivized
    Read full review
    Implementation Rating
    Open Source
    No answers on this topic
    ServiceNow
    We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
    Incentivized
    Read full review
    Alternatives Considered
    Open Source
    As our app is complete on Android Espresso is the best choice over Appium Fewer efforts in Espresso over Appium, as Espresso provides some built-in library to perform the operation. Easy to use, Espresso is very easy to understand and we can perform operations with very little code. Developers can contribute, as they have good command over Java and Kotin languages and also use Espresso for unit testing.
    Incentivized
    Read full review
    ServiceNow
    I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Open Source
    No answers on this topic
    ServiceNow
    1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
    Read full review
    Professional Services
    Open Source
    No answers on this topic
    ServiceNow
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • As it is an Open Source tool it cost-effective
    • East to use, so that you can train many new Joiners to start delivering the tasks
    • Maintainance is very low, as we depend on the developer's layout files we can reuse their elements
    • We can cover most of the scenarios which helps in the coverage of the tests
    Incentivized
    Read full review
    ServiceNow
    • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
    • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
    Incentivized
    Read full review
    ScreenShots