ServiceNow Platform review - from an admin, developer and user
April 26, 2022
ServiceNow Platform review - from an admin, developer and user

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceNow Now Platform
ServiceNow is used to solve HR, Facilities, IT, Procurement, Legal and Finance workflow needs, here at the company. The product addresses Incident, Problem, Change, HR Case, Legal Case, Finance Case, and Work Order Management across all Wayfair corporate, field, and supply chain locations. IntegrationHub spokes and Performance analytics are used as part of our ITSM Pro subscription. We have yet to implement Virtual Agent due to the LOE considerations to enable a level of maturity which MoveWorks Virtual Assistant currently provides (which places it below other priorities on the roadmap).
Pros
- Integrations - very flexible platform to provide information or pull information onto the platform
- Custom App Builds - ability to create new applications from scratch all while protecting the scope via application scope partitioning.
- Many out of box tools are provided for admins/developers to solve problems. Including out of box widgets for the service portal (front end employee support portal)
Cons
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
- Centralized employee support into 1 location for all corporate, field and supply chain
- Cut down integration times due to depth in product portfolio, solution for everyone
- Discovery was an expensive price tag that didnt bear out for our environment
Do you think ServiceNow Now Platform delivers good value for the price?
Yes
Are you happy with ServiceNow Now Platform's feature set?
Yes
Did ServiceNow Now Platform live up to sales and marketing promises?
Yes
Did implementation of ServiceNow Now Platform go as expected?
Yes
Would you buy ServiceNow Now Platform again?
Yes
Comments
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