TrustRadius

eStreamDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eStreamDesk
Score 10.0 out of 10
N/A
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A
Pricing
eStreamDesk
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
eStreamDesk
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
More Pricing Information
Community Pulse
eStreamDesk
Considered Both Products
eStreamDesk
Verified User
General Manager
Chose eStreamDesk
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
Features
eStreamDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
eStreamDesk
10.0
1 Ratings
20% above category average
Organize and prioritize service tickets10.01 Ratings
Subscription-based notifications10.01 Ratings
Ticket creation and submission10.01 Ratings
Ticket response10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
eStreamDesk
10.0
1 Ratings
22% above category average
Customer portal10.01 Ratings
Email support10.01 Ratings
Best Alternatives
eStreamDesk
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
eStreamDesk
Likelihood to Recommend
10.0
(2 ratings)
Likelihood to Renew
8.2
(1 ratings)
User Testimonials
eStreamDesk
Likelihood to Recommend
eStreamDesk
The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
Verified User
Anonymous
Read full review
Pros
eStreamDesk
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
Verified User
Anonymous
Read full review
Cons
eStreamDesk
  • No complaints - it does what it is expected to do at a very reasonable price.
Verified User
Anonymous
Read full review
Likelihood to Renew
eStreamDesk
No complaints at all. Great cost. eStreamDesk does the job.
Verified User
Anonymous
Read full review
Alternatives Considered
eStreamDesk
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
Verified User
Anonymous
Read full review
ScreenShots