eVoice vs. OpenScape Voice

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

We have used 3rd party companies who have set up Unify for our customer sites and often it goes well. From a network perspective we often don't need to get involved too much and the set ups are often straight forward. This prevents us having to allocate engineers to new implementations.

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• Good integration with other system
• Smart features and web applications
• Good cloud and non-cloud options

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• Phone application could be improved
• Troubleshooting can be difficult
• Can rely on a solid network and internet connection

Clients seem to understand new feature sets early on and we don't have to allocate too much time to training. This creates a low learning curve across the board which can be essential when implementing new communication methods. The call quality and application support is generally very good and we don't have many calls logged for issues.

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

As we predominantly have a cisco environment we have used Cisco VOIP solutions in the past, which obviously integrate very well, however Unify does an excellent job at integrating into our networks with out problems and doesn't require too much manual configuring or changes.

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• Ease of use gives clients peace of mind
• Easily customisable
• Administratively very convenient