A good and affordable VOIP solution.
June 25, 2025

A good and affordable VOIP solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atos Unify OpenScape Voice

We have a number of Unify OpenScape phone systems in place currently across both our corporation and education customer sites. They can be a simple system that work effectively. They bring an easy solution to an organisations VOIP requirements and can easily utilise cabling structure that can would likely already be in place for other networking requirements.

Pros

  • Good integration with other system
  • Smart features and web applications
  • Good cloud and non-cloud options

Cons

  • Phone application could be improved
  • Troubleshooting can be difficult
  • Can rely on a solid network and internet connection
  • Ease of use gives clients peace of mind
  • Easily customisable
  • Administratively very convenient
Clients seem to understand new feature sets early on and we don't have to allocate too much time to training. This creates a low learning curve across the board which can be essential when implementing new communication methods. The call quality and application support is generally very good and we don't have many calls logged for issues.
  • Cisco VoIP PBX (discontinued)
As we predominantly have a cisco environment we have used Cisco VOIP solutions in the past, which obviously integrate very well, however Unify does an excellent job at integrating into our networks with out problems and doesn't require too much manual configuring or changes.

Do you think Atos Unify OpenScape Voice delivers good value for the price?

Yes

Are you happy with Atos Unify OpenScape Voice's feature set?

Yes

Did Atos Unify OpenScape Voice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atos Unify OpenScape Voice go as expected?

Yes

Would you buy Atos Unify OpenScape Voice again?

Yes

Cisco Firepower 1000 Series, Cisco 9000 Series Aggregation Services Routers (ASR 9000), Microsoft Windows
We have used 3rd party companies who have set up Unify for our customer sites and often it goes well. From a network perspective we often don't need to get involved too much and the set ups are often straight forward. This prevents us having to allocate engineers to new implementations.

Atos Unify OpenScape Voice Feature Ratings

8.2
Hosted PBX
8
Multi-level Interactive Voice Response (IVR)
7
User templates
9
Call reports
8
Directory of employee names
9
8.7
Answering rules
9
Call recording
9
Call park
8
Call screening
Not Rated
Message alerts
Not Rated
9.0
Video conferencing
Not Rated
Audio conferencing
9
Video screen sharing
Not Rated
Instant messaging
Not Rated
8.0
Mobile app for iOS
9
Mobile app for Android
7

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