eVoice vs. VAIRKKO

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

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VAIRKKO is very well-suited to track HR information and scheduling. It is a bit more difficult to create training and disseminate it to employees, but once you get past the learning curve, it works nicely. It's easy to track your employees' certifications and credentials, with reminders for recertifying and the ability to update certs as needed. Scheduling is not difficult, and one can track staffing issues easily.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Certificate assignment
• Reporting
• Giving insights

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• When I update an employee's general information page - if they do not have Custom User name listed - it puts my name in there and my password - when this happens the information I added is not going to be saved. If I am working on the top of the page - I don't see this unless I remember to check. Please don't let this be an automatic fill in.
• Too many search tools - highlighting the most used would be great
• When a person's schedule is changed - you lose their previous schedule. So when we need to look back and see when a person worked but realize they changed shifts and we no longer have it in Vairkko - it becomes very challenging.

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Certification Cloud is easy to use and stands out from a pricing point of view. It just does the job at a really low price point

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's cleaned up our former filing process and simplified record access
• It's allowed management to perform at-a-glance training performance, and given us the ability to modify our training on-the-fly.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info