Exela Payment Operations vs. Latitude Collections (legacy)

Exela Payment Operations

Latitude Collections (legacy)

6 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Exela Payment Operations	N/A	N/A	Exela Payment Operations solution is a lockbox and remittance processing service, that includes electronic presentment and payment options with full AR processing solutions and collections management, as well as billing and statement optimization.	N/A
Latitude Collections (legacy)	Score10 out of 10	Mid-Size Companies (51-1,000 employees)	Latitude Collections software, developed by Latitude Software, was acquired by Genesys in 2016 and sold as Latitude by Genesys. It was a standalone product for accounts receivables challenges: delinquency or negligence through charge-off and debt sale. It is a legacy application.	$75 per month

Pricing

Exela Payment Operations

Latitude Collections (legacy)

No answers on this topic

Genesys Cloud CX 1: $75
per month
Genesys Cloud CX 2 Digital: $90
per month
Genesys Cloud CX 2 Digital + Voice: $110
per month
Genesys Cloud CX 3 Digital + WEM: $130
per month
Genesys Cloud CX 3 Digital + WEM + Voice: $150
per month

Pricing Offerings
Exela Payment Operations	Latitude Collections (legacy)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

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Prices listed are per named user, billed annually. Usage-based pricing may apply.

User Ratings
	Exela Payment Operations	Latitude Collections (legacy)
Likelihood to Recommend	- (0 ratings)	8.4 (4 ratings)
Usability	- (0 ratings)	8.2 (1 ratings)
Support Rating	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	Exela Payment Operations	Latitude Collections (legacy)
Likelihood to Recommend	Exela Technologies No answers on this topic	Discontinued Products As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team. John Everman CEO / Founder Read full review
Pros	Exela Technologies No answers on this topic	Discontinued Products Payments plans management Account analysis reports The system is user friendly JOSE ROMAN COO (Chief Operating Officer) Read full review
Cons	Exela Technologies No answers on this topic	Discontinued Products In the past, their support has been slow. This has improved dramatically. They don't take every one of my ideas and pump it into base code IMMEDIATELY!! Roger Weiss President Read full review
Usability	Exela Technologies No answers on this topic	Discontinued Products From our perspective, it would be good having a UGC tool integrated with the system. JOSE ROMAN COO (Chief Operating Officer) Read full review
Support Rating	Exela Technologies No answers on this topic	Discontinued Products They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support. JOSE ROMAN COO (Chief Operating Officer) Read full review
Alternatives Considered	Exela Technologies No answers on this topic	Discontinued Products Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude. John Everman CEO / Founder Read full review
Return on Investment	Exela Technologies No answers on this topic	Discontinued Products It help us a lot to manage our day to day business. It helps our users to produce invoices and handling payment plans in a very efficient way. JOSE ROMAN COO (Chief Operating Officer) Read full review
ScreenShots		Latitude Collections (legacy) Screenshots