ExtremeCloud IQ vs. SUSE Multi-Linux Manager

ExtremeCloud IQ is definitely best suited for a mid/large-scale business. The tools provided for what you pay for would be mostly unnecessary for a small business - the pricing also would not condone the purchase for a small business. That said, we are more of a mid-sized district, and being able to manage this system with 120 APs deployed across 10 locations has been great. I'm the only person that purchases, configures, deploys and manages everything with ExtremeCloud IQ - and it doesn't take too much time to be able to do so. I'm certainly a fan of the product!

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In our specific use case, SUSE Manager is extremely useful. We're having a large landscape that is divided into intake, development, quality and production with a couple of different SUSE flavours that need to be automatically rolled out, configured, patched and maintained, everything from up to date repositories that are cloned on a daily basis straight from SUSE.

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• GTAC support is excellent; they understand the issue and do not hesitate to help in detail.
• The layout is very intuitive and easy to use, especially the templating of switch port types. It makes it simple to use context-based names so the purpose of the port can be understood.
• The auto channel selection now works very well, including the SDR dual 5GHz mode.

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• Manages patch levels for most Linux OS by: date, group, cloud or custom channels
• Uses a lite version of Salt to run commands or scripts on any numbers of servers at once.
• Allows the joining of groups inside SUSE Manager to quickly access or work with servers so grouped.

• XIQ Refreshes could be enhanced for closer to on-prem experience.
• Client Data polling interval needs to be quicker, 10 minutes.
• Full feature parity of switch management in XIQ.

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• The cloning of patches when using the content lifecycle module in a multi-environment landscape with many SLES flavours is a bit cumbersome.
• More premade saltstate for default applications are always nice to have.
• Upgrading SUMA could be easier, especially when a Postgres upgrade is also required.

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I am expanding the use of SUSE Manager throughout our organization and can't imagine going back to the "wild wild west" we had before.

Being a web platform, it is very easily accessible. The user interface is very simple, intuitive, and visually well-designed. The learning to use it was very quick and can be done even without specific user manuals. Access to the analytics and troubleshooting tools is also extremely intuitive and very well-crafted.

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The gui is extremely user friendly. The installation and configuration does have a learning curve, it takes a while to set everything up. But once you're passed this initial learning curve, everything is very intuitive. If you want extra automation, there's an api (eventough i personally find the documentation of the api could be ordered better). I gave this product a 9 because of the initial learning curve and the api documentation, but for the rest it suits my needs perfectly.

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SUSE Manager provided a top-tier support person on site to us for two days to help integration. We did all the standard stuff they help with before he arrived. We were able to use him to get all the tricky stuff identified and solved in the short time we had. Had they sent us a lower-tier guy, it would have been a waste. I was impressed they sent such knowledgeable person.

I previously used Aruba APs in the early 2010s - but have no other experience since then

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The other competitors also have a good platform and service, but we went with SUSE due to cost. The price was best and we needed to keep under a certain budget. The functionality was perfect for what we needed so we took the step forward. This allows us to manage our Linux environment within the manager and update or deploy specific tasks to each as needed.

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• It has been referred to as "invisible IT" because the number of support tickets to the IT desk has been reduced to practically none.
• An IT team no longer desires ongoing WiFi support agreements, as once it is set up well, they do not need to contact us for higher-tier support.

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• Manages patch levels for most Linux OS by: date, group, cloud or custom channels
• Make it easy to audit our own infrastructure.
• Allows the joining of groups inside SUSE Manager to quickly access or work with servers so grouped.
• 24/7 support team.
• Automatic deployment.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info