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Well supported, mature, and feature rich!
January 20, 2022

Well supported, mature, and feature rich!

Arthur Hamm | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SUSE Manager

  • Automate processes, run scripts and control software updates on our 250+ Linux OS servers, including SUSE, OEL, and RHEL
  • Create operational efficiencies and cost management (the two biggest reasons we purchased SUSE Manager originally)
  • Security team also uses SUSE Manager to audit our patch levels and create vulnerability reports
  • OS updates and patching
  • Salt Stack lite automation
  • The inability of the proxy servers to cache anything not cached on the main server
  • Salt Stack lite included
  • Proxy servers
  • Reduced administrative effort by replacing four other products.
  • Reduced time and resources to implement with Salt

Do you think SUSE Manager delivers good value for the price?

Yes

Are you happy with SUSE Manager's feature set?

Yes

Did SUSE Manager live up to sales and marketing promises?

Yes

Did implementation of SUSE Manager go as expected?

Yes

Would you buy SUSE Manager again?

Yes

SUSE Manager handles the patching/updating of the major Linux OSes to a specific level based on a fixed date very well. This allows us to fully test through each of our non-production environments before moving on to the next, without stopping the updates of the local repository.

Using SUSE Manager

12 - Linux administrators and security team members
4 - General Linux skill and some fairly quick to pick up SUSE Manager skills
  • Linux software patching/updating
  • Automation
  • Security audits
We have adopted this solution in all three of our zones encompassing the whole world

SUSE Manager Support

SUSE Manager provided a top-tier support person on site to us for two days to help integration. We did all the standard stuff they help with before he arrived. We were able to use him to get all the tricky stuff identified and solved in the short time we had. Had they sent us a lower-tier guy, it would have been a waste. I was impressed they sent such knowledgeable person.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We have only been using standard support for years and are happy with the service we have received.
Yes - Yes, they created a patch for me within a few days.