Fin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.
$0.99
one-time fee per outcome
IntelliJ IDEA
Score9.2 out of 10
N/A
IntelliJ IDEA is an IDE that aims to give Java and Kotlin developers everything they need out of the box, including a smart code editor, built-in developer tools, framework support, database support, web development support, and much more.
$19.90
per month
Pricing
Fin
IntelliJ IDEA
Editions & Modules
Fin with your current helpdesk
$0.99
one-time fee per outcome
Fin with the Intercom helpdesk
from $19 + $0.99 per Fin outcome
per month per seat
Pro add-on
from $99
per month
For Individual Use (Monthly billing)
$19.90
per month
For Organizations (Monthly billing)
$71.90
per month
For Individual Use (Yearly billing)
$199
per year
For Organizations (Yearly billing)
$719
per year
Offerings
Pricing Offerings
Fin
IntelliJ IDEA
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
90-Day Money-Back Guarantee
Fin includes a 90-day money-back guarantee. Customers must use Fin in at least 250 conversations during the first 90 days of their subscription following the trial period.
Customers who are not satisfied may request a refund within 90 days of starting their subscription.
Eligibility: Available to high-volume customers handling more than 250,000 conversations per month in North America and Europe.
All Products Pack (For Individual Use) – $299 /1st year, $ 239 /2nd year and $ 179 /3d year onwards
All Products Pack (For Organizations) – $979 / year
I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This is a superb tool if your project involves a lot of backend development, especially in Java/Spring Boot and Kotlin. The support for the front end is great as well, but some developers may prefer to use the GitHub copilot add-on. I especially love using the GitHub copilot add-on. It may be less appropriate if your project requires heavy use of HotSwaps for backend debugging, as sometimes the support for that can be limited.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Unit testing: Fully integrated into IntelliJ IDEA. Your unit tests will run smoothly and efficiently, with excellent debugging tools for when things get tricky.
Spring integration: Our Spring project using Maven works flawlessly in IntelliJ IDEA. I know firsthand that Apache is also easily and readily supported too. The integration is seamless and very easy to set up using IntelliJ IDEA's set up wizard when importing new projects.
Customization: IntelliJ IDEA comes out of the box with a bunch of handy shortcuts, as well as text prediction, syntax error detection, and other tools to help keep your code clean. But even better is that it allows for total customization of shortcuts you can easily create to suit your needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
VS Code is maturing and has a Scala plugin now. The overall experience with VS Code - for web development at least - is very snappy/fast. IntelliJ feels a bit sluggish in comparison. If that Scala plugin for VS Code is deemed mature enough - we may not bother renewing and resort to the Community Edition if we need it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
There is always room for improvement, but I haven't met any IDE that I liked more so far. Even if it did not fit a use case right out of the box, there is always a way to configure how it works to do just that.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Customer support is really good in the case of IntelliJ. If you are paying for this product then, the company makes sure that you will get all the services adequately. Regular update patches are provided to improve the IDE. An online bug report makes it easier for the developers to find the solution as fast as possible. The large online community also helps to find the various solutions to the issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This installs just like any other application - its pretty straight forward. Perhaps licensing could be more challenging - but if you use the cloud licensing they offer its as simple as having engineers login to the application and it just works.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
Eclipse is just so old, like a dinosaur, compared to IntelliJ. There are still formats that Eclipse supports better, especially old and/or propriety ones. Still, most of the modern software development needs can be done on IntelliJ, & in a much better way, some of them are not even supported on Eclipse.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
Enabling Fin has also reduced our response time and allowed us to meet SLA's.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
