Finicity Connect vs. Rapport Originations, from Solifi

It's a very comprehensive and plenty of features as compared to its competitors. I like how it shorten the time it takes to verify account details, monitor balances or create verification reports easily. I like how it makes the consumer permission process super simple and intuitive and makes them fast to data needed to provide service instantly.

Incentivized

Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.

Incentivized

• Free access to our API endpoints.
• Helps to connect supports the TSP protocol to secure our user credentials when accessing information from our financial institutions.
• Integrate and connect anywhere within our web or mobile app using iFrame.
• Connect SDK resources for both web and mobile apps.

Incentivized

• Being able to have an unlimited number of message templates (others do not)
• Linking text/email/phone communications directly into the patient's chart in Avimark
• Appointment confirmations and reminders

Incentivized

• Some features are complicated. Needs more training.
• The Finicity Connect API documentation is not available in all areas.

Incentivized

• Text messaging dashboard
• Text character limits
• Layout / design

Incentivized

It allows our customers to grant Finicity authorisation and use of their account credentials to access their financial data. I like how it integrate Connect anywhere within our web or mobile apps using iFrame. Connect SDK resources for both web and mobile apps. Add more Security features to our clients data. The support is great for all our needs.

Incentivized

The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform

Incentivized

• Insights into customer-focused fintech innovation.
• Phenomenal end-users experience.
• Highest level security for our clients data.

Incentivized

• Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
• Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
• Slightly cheaper than previous client communication system

Incentivized