Overall Satisfaction with Rapport
Rapport is used throughout our entire animal hospital (medical, admin, and kennel staff). We use Rapport for clients to be able to schedule appointments online, make medication refill requests, send reminders, manage appointment confirmations, and communicate with clients via text message.
- Appointment confirmations
- Appointment reminders
- Texting links to forms
- Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
- Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
- Slightly cheaper than previous client communication system
The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform.
Do you think Rapport Originations, from Solifi delivers good value for the price?
Are you happy with Rapport Originations, from Solifi's feature set?
Did Rapport Originations, from Solifi live up to sales and marketing promises?
Did implementation of Rapport Originations, from Solifi go as expected?
Would you buy Rapport Originations, from Solifi again?
Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.