Verizon FIOS vs. OneSource Communications Business Internet Services

In general, the delivery of service is very fast when fiber is already available at an address. Of course, building new fiber into a location where it isn't already run, take a long time and is expensive. Not Verizon FIOS's fault, it just is a fact of installing fiber. The service is lightning fast for internet and very recommended. We had 1 case where we needed internet service in less than 1 week or it would have delayed construction. Verizon FIOS was able to make our short timeframe and deliver a working service.

Incentivized

Had a billing question. Called in to ask about it and the {...} was very helpful and explained why my bill had changed then offered solutions.

Incentivized

• The services is very stable; never seems to have outages that are noticed.
• Install process is streamlined and easy
• Billing is consistant

Incentivized

• Customer service
• Billing concerns resolved

Incentivized

• Standard hours of operation so there isn't always someone available to assist

Incentivized

Faster service at a lower price.

Incentivized

We live in an area with limited options for home internet. CenturyLink's customer service was frustrating and they could not provide high enough speeds for our needs so we were very relieved to see that we were getting fiber in our neighborhood

Incentivized

• Service is better than other carriers in speed to internet
• Cost for this excellent service is very reasonable and often better than inferior other carrier offerrings.

Incentivized

• Outages have prevented me from being able to work
• Outages are usually resolved

Incentivized