Customer service is so helpful
September 27, 2023
Customer service is so helpful
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Thomson Reuters ONESOURCE
Have been using OneSource for home internet. I work from home and my daughter is enrolled in online school so high speed is a necessity. The service has been great with few outage issues and when I have had issues customer service has always been helpful.
- Customer service
- Billing concerns resolved
- Standard hours of operation so there isn't always someone available to assist
- Outages have prevented me from being able to work
- Outages are usually resolved
We live in an area with limited options for home internet. CenturyLink's customer service was frustrating and they could not provide high enough speeds for our needs so we were very relieved to see that we were getting fiber in our neighborhood.
Do you think OneSource Communications Business Internet Services delivers good value for the price?
Yes
Are you happy with OneSource Communications Business Internet Services's feature set?
Yes
Did OneSource Communications Business Internet Services live up to sales and marketing promises?
Yes
Did implementation of OneSource Communications Business Internet Services go as expected?
I wasn't involved with the implementation phase
Would you buy OneSource Communications Business Internet Services again?
Yes