FirmRoom vs. Rackspace Email

This is a great data room for a simple transaction. It does not offer all of the bells and whistles like some data rooms--but the price point is a fraction of what those data rooms cost. And I think this is a great solution for an M&A project. I'm not sure it would be as good for tracking what users viewed a document or how long--although in all honesty, I didn't see such features. These days, most clients want to try and use Dropbox or Google Docs and I feel that firm room is a far superior solution to those often-used choices and the price point is not very painful and does not decrease the attractiveness of the offering.

If you need a trusted email hosting platform, Rackspace is definitely the way to go. Not only is it simple to use, but the help they're willing to provide is also outstanding. Whether you're upgrading (or even downgrading) a service, or have concerns over any use cases, they're great at providing assistance and being diligent to understand your needs. If you only require a simple email for only a few people, it may not be the way to go, but it's hard to beat the price they offer (and the clarity on that pricing as well).

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• Securely Store Documents
• Customizable Permissions
• Organize Files

• Racksapce is quick and helpful when contacted for support.
• Rackspace is easy to set up and run on various email clients.
• The service is affordable and compares well with any similar services.
• It has a nice admin panel which is easy to follow and understand.

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Independently Invited by TrustRadius

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• There is some latency in loading larger documents. So sometimes it wasn't quite as quick as I would have liked.

• Ticket system - For the most part, it's fine, but you have to log in to see the ticket/case messages. The email notification only lets you know you have a message.
• Login speed - It takes a bit longer than what most users would like to login to the admin panel.
• Clicks to control panel - The default screen is the ticket screen. I would prefer the home page immediately include a method to get to my admin tools beyond ticket creation.

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Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.

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In expensive cost and simple design. There was basically no onboarding needed and you can sign up for yourself online. Security standards are similar to other M&A data rooms, but pricing is much less expensive. Never have to worry about permissions when adding new users to the virtual data room.

• Much less expensive than per page data rooms
• Can view documents quicker with the in-platform viewer
• Almost no training required which saves me time when inviting new users

• We have had little disruption with our emails. I can think of only one problem in the last three years.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info