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3 Ratings
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Score 8 out of 100
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Attribute Ratings

    Likelihood to Recommend

    8.0

    Fiserv Wealth Management Network

    80%
    2 Ratings

    Riverbed SaaS Accelerator

    N/A
    0 Ratings

    Likelihood to Recommend

    Fiserv

    Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.
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    Riverbed Technology

    No answers on this topic

    Pros

    Fiserv

    • R&D is fantastic as they have the resources
    • Online resources to help figure things out
    • Easy to navigate
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    Riverbed Technology

    No answers on this topic

    Cons

    Fiserv

    • Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
    • the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
    • more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.
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    Riverbed Technology

    No answers on this topic

    Pricing Details

    Fiserv Wealth Management Network

    Starting Price

    Editions & Modules

    Fiserv Wealth Management Network editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Riverbed SaaS Accelerator

      Starting Price

      Editions & Modules

      Riverbed SaaS Accelerator editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        Fiserv

        Far superior in my opinion. More features, easier to navigate and superior customer service
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        Riverbed Technology

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        Return on Investment

        Fiserv

        • Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
        • Standardized platform for our staff which translates to better retention and a lower training effort.
        • Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.
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        Riverbed Technology

        No answers on this topic

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