Fiserv Wealth Management Network vs. Software AG Universal Messaging

Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

Incentivized

Software AG Universal Messaging is best used in conjunction with Software AG webMethods integration platform, as it works seamlessly with other components of that platform such as webMethods Integration Server and webMethods Trading Networks. It can be used with any messaging client developed in Java or .NET and supports JMS clients, however, it is best suited to being used as one component in an organization that is going to implement the entire webMethods platform to implement their Enterprise Service Bus integration solution.

Incentivized

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• Low latency high performance messaging and event handling
• High availability
• Horizontal scalability
• Seamless integration with Software AG webMethods integration platform

Incentivized

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

• Logging
• Administration
• Observability

Incentivized

Far superior in my opinion. More features, easier to navigate and superior customer service

Incentivized

Software AG Universal Messaging has excellent performance characteristics, a good high availability story, and works great when you are using the other products in the Software AG webMethods integration platform, as our organization is. It has relatively high licensing costs, which is a large negative when compared with open-source solutions such as Apache Kafka. However, Software AG provides good support services, and is a market leader in the integration space, giving some surety for risk-averse organizations that if something goes wrong we have a vendor we can rely on to help fix it.

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized

• Enables disparate software systems to be integrated, reducing manual data entry
• Enables high performance event handling for data lakes and analytics
• Has relatively high licensing costs

Incentivized