Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

Five9 Intelligent Virtual Agent

10 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Five9 Intelligent Virtual Agent	Score 9.1 out of 10	N/A	Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.	N/A

Pricing

Five9 Intelligent Virtual Agent

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Five9 Intelligent Virtual Agent
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Five9 Intelligent Virtual Agent
Considered Both Products	Five9 Intelligent Virtual Agent Jayson Cadano In-Country Manager Chose Five9 Intelligent Virtual Agent Way better. Just the recording, reports and the useability. Incentivized Helpful? SM steven mikutel Information Technology Auditor Chose Five9 Intelligent Virtual Agent It does an excellent cost-effective job Incentivized Helpful?

Best Alternatives
	Five9 Intelligent Virtual Agent
Small Businesses	Fin by Intercom Score 8.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Five9 Intelligent Virtual Agent
Likelihood to Recommend	9.0 (1 ratings)

User Testimonials
	Five9 Intelligent Virtual Agent
Likelihood to Recommend	Five9 It works great in the pre-qualify area Incentivized SM steven mikutel Information Technology Auditor Read full review
Pros	Five9 Recording Queue Management Reporting Insights Incentivized Jayson Cadano In-Country Manager Read full review
Cons	Five9 more training would be good documentation and case study materia; Incentivized SM steven mikutel Information Technology Auditor Read full review
Usability	Five9 Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case Incentivized Jayson Cadano In-Country Manager Read full review
Alternatives Considered	Five9 It does an excellent cost-effective job Incentivized SM steven mikutel Information Technology Auditor Read full review
Return on Investment	Five9 increase in ROI increase in Client Satisfaction increase in Productivity Incentivized Jayson Cadano In-Country Manager Read full review
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