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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Five9 Intelligent Virtual Agent

    Score8.6 out of 10
    N/AFive9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.N/A
    Pricing
    Five9 Intelligent Virtual Agent
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Five9 Intelligent Virtual Agent
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Five9 Intelligent Virtual Agent
    Considered Both Products
    Five9
    Chose Five9 Intelligent Virtual Agent
    Way better. Just the recording, reports and the useability.
    Incentivized
    Chose Five9 Intelligent Virtual Agent
    It does an excellent cost-effective job
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    Five9 Intelligent Virtual Agent
    Small Businesses
    Fin
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    Medium-sized Companies
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    Enterprises
    Sprinklr Service
    Score7.9 out of 10
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    User Ratings
    Five9 Intelligent Virtual Agent
    Likelihood to Recommend
    9.0
    (1 ratings)
    User Testimonials
    Five9 Intelligent Virtual Agent
    Likelihood to Recommend
    Five9
    It works great in the pre-qualify area
    Incentivized
    Read full review
    Pros
    Five9
    • Recording
    • Queue Management
    • Reporting
    • Insights
    Incentivized
    Read full review
    Cons
    Five9
    • more training would be good
    • documentation and case study materia;
    Incentivized
    Read full review
    Usability
    Five9
    Very user friendly as an agent but can be a bit over whelming when you're admin. It's best to have a visual guide or if the onboarding is much smoother guiding the admin depending on their use case
    Incentivized
    Read full review
    Alternatives Considered
    Five9
    It does an excellent cost-effective job
    Incentivized
    Read full review
    Return on Investment
    Five9
    • increase in ROI
    • increase in Client Satisfaction
    • increase in Productivity
    Incentivized
    Read full review
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