Name: INFERENCE STUDIO
Uploaded: 2017-01-05T01:30:44.000Z
Duration: 3 min 41 s
Description: Inference Studio

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Beta Testing

Feature Management

Functional Testing

PHP Frameworks

Virtual Reality

Development

Online Proctoring Software

Virtual Classroom

Education

Business Intelligence (BI)

Calendar

Collaboration

Demand Planning

Document Generation

Emissions Management

Intellectual Property (IP) Management

Whistleblowing

Enterprise

Accounting

Accounts Payable

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Enterprise Printing

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Network Behavior Analysis

Network Performance Monitoring

Open-Source Database

Scale-Out Storage

Storage as a Service (STaaS)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Employee Advocacy

Market Research

Marketing Attribution

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

eCommerce Analytics

Sales

Cloud Security Posture Management

Security

Aviation

Church Management

Equation Editors

Financial Services CRM

Internet of Medical Things

Physical Therapy

Revenue Cycle Management (RCM)

eDiscovery

Vertical-Specific

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Microsoft

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Google

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Amazon AWS

Sprinklr Service

Sprinklr

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Verint

IBM watsonx Assistant

Azure Bot Service (Microsoft Bot Framework)

ServiceNow Now Platform

ServiceNow

Salesforce Einstein Bots

Salesforce

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Zoom

Tech Cares 2023

Five9 Intelligent Virtual Agent, based on Inference Studio which was developed by Inference Solutions and acquired by Five9 October 2020, is a web based visual tool that enables users to build AI-Powered Intelligent Virtual Agents to help businesses of all sizes automate their customer care workloads.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Five9 Intelligent Virtual Agent

Intelligent Virtual Assistant

Likelihood to Recommend

Five9 is a leading provider of cloud contact center software. The company aims to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. 

Five9

INFERENCE STUDIO

AgencyBloc AMS+

All Digital Rewards

Information Technology Auditor

Five9 Inference Solutions (Inference Studio) 2022-01-06 09:31:30

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Sales organization

Bi weekly

Speed quickly

Case study

Real time

Time analytics

Real time analytics

Home

Intelligent Virtual Assistant Software

Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling campaigns. Generally very good

pre qualify processing
real time analytics
scores calls quality

more training would be good
documentation and case study materia;

seemless interface
quality
cost effectiuve

pre qualify process is big
real time analytics are great

Five9 Intelligent Virtual Agent
Formerly Inference Studio

Overview

What is Five9 Intelligent Virtual Agent?