Five9 it
Updated January 13, 2022

Five9 it

steven mikutel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Five9 Inference Solutions (Inference Studio)

Aids with the identification, qualifying process and customer need assessment. While creating a great handoff between channels and calling campaigns. Generally very good

Pros

  • pre qualify processing
  • real time analytics
  • scores calls quality

Cons

  • more training would be good
  • documentation and case study materia;
  • seemless interface
  • quality
  • cost effectiuve
  • pre qualify process is big
  • real time analytics are great
  • Five9
It does an excellent cost-effective job

Do you think Five9 Intelligent Virtual Agent delivers good value for the price?

Yes

Are you happy with Five9 Intelligent Virtual Agent's feature set?

Yes

Did Five9 Intelligent Virtual Agent live up to sales and marketing promises?

Yes

Did implementation of Five9 Intelligent Virtual Agent go as expected?

Yes

Would you buy Five9 Intelligent Virtual Agent again?

Yes

It works great in the pre-qualify area

Using Five9 Inference Solutions (Inference Studio)

300 - Mostly sales and relationship management use Five9
100 - sales and admin use this function
  • safety
  • data security
  • efficiency

Comments

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