24 Ratings
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Score 9.3 out of 100
4 Ratings
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Score 9 out of 100

Feature Set Ratings

    Sales Force Automation

    9.2

    FollowUp CRM

    92%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.7
    97%
    18 Ratings
    N/A
    0 Ratings

    Workflow management

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Territory management

    9.2
    92%
    13 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.2
    92%
    15 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    14 Ratings
    N/A
    0 Ratings

    Contract management

    9.5
    95%
    16 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    15 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.1

    FollowUp CRM

    91%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Case management

    9.2
    92%
    14 Ratings
    N/A
    0 Ratings

    Call center management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Help desk management

    9.7
    97%
    12 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.1

    FollowUp CRM

    91%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Lead management

    9.0
    90%
    14 Ratings
    N/A
    0 Ratings

    Email marketing

    9.2
    92%
    11 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    FollowUp CRM

    90%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Task management

    9.3
    93%
    16 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Reporting

    9.3
    93%
    15 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.3

    FollowUp CRM

    93%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Forecasting

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.2
    92%
    15 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.3
    93%
    15 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    FollowUp CRM

    88%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 4/4 features

    Custom fields

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    Custom objects

    8.4
    84%
    9 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.8
    88%
    10 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Security

    9.2

    FollowUp CRM

    92%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Single sign-on capability

    9.3
    93%
    14 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Social CRM

    8.7

    FollowUp CRM

    87%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Social data

    9.0
    90%
    8 Ratings
    N/A
    0 Ratings

    Social engagement

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    FollowUp CRM

    81%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    9 Ratings
    N/A
    0 Ratings

    Compensation management

    7.8
    78%
    8 Ratings
    N/A
    0 Ratings

    Platform

    7.2

    FollowUp CRM

    72%

    RSMeans data, from Gordian (Costworks)

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    9 Ratings
    N/A
    0 Ratings

    Estimating

    FollowUp CRM

    Feature Set Not Supported
    N/A
    7.8

    RSMeans data, from Gordian (Costworks)

    78%
    RSMeans data, from Gordian (Costworks) ranks higher in 5/5 features

    Takeoff tools

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Job costing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Cost databases

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Cost calculator

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bid creation

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Followup CRM is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.3

    FollowUp CRM

    93%
    18 Ratings
    9.0

    RSMeans data, from Gordian (Costworks)

    90%
    2 Ratings

    Usability

    9.3

    FollowUp CRM

    93%
    6 Ratings

    RSMeans data, from Gordian (Costworks)

    N/A
    0 Ratings

    Support Rating

    7.7

    FollowUp CRM

    77%
    6 Ratings
    5.0

    RSMeans data, from Gordian (Costworks)

    50%
    2 Ratings

    Likelihood to Recommend

    FollowUp Power

    Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
    Read full review

    The Gordian Group, Inc.

    Well Suited: Construction cost estimates for new larger projects where the construction will start within the next 6-9 months. Budgetary estimates for future buildings through its square foot models. Not Well Suited: Not accurate enough on small projects where labor, travel to sites, and OH&P are a higher percentage of unit costs than on larger projects where these costs are spread out across more units.
    Read full review

    Pros

    FollowUp Power

    • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
    • It reminds us of who we should be contacting each day.
    • It gives us a daily overall picture of how many leads we are currently managing.
    Read full review

    The Gordian Group, Inc.

    • CostWorks is very good at generating quick and valid estimates for standardized facilities such as office buildings, schools, etc. It allows you to validate other cost estimates at the UniFormat level when doing an estimate validation.
    • CostWorks' database of detailed line-items is a very resourceful asset when it comes to finding a very specific line-item. Sometimes, when using Success or MII, I will have CostWorks open on the other screen so I can find an item that the other softwares just don't have and build it into the other software from the CostWorks entry.
    • CostWorks does a very good job of generating reports that are both well-developed and have enough detail at the summary level to be able to sit with a client or a project manager and have them follow along and understand without being overwhelmed with detail and numbers.
    Read full review

    Cons

    FollowUp Power

    • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
    • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
    • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
    Read full review

    The Gordian Group, Inc.

    • small project costs where labor is a bigger portion than materials on cost
    • markup factors on governmental projects
    Read full review

    Pricing Details

    FollowUp CRM

    Starting Price

    Editions & Modules

    FollowUp CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      RSMeans data, from Gordian (Costworks)

      Starting Price

      Editions & Modules

      RSMeans data, from Gordian (Costworks) editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Usability

        FollowUp Power

        It is a tool that has helped us in cooperation, document sharing, file transfer, email marketing, and all other particular tasks. I've progressed more collected and understood which clients are most suited for our product and which are only interested on receiving proposals.
        Read full review

        The Gordian Group, Inc.

        No answers on this topic

        Support Rating

        FollowUp Power

        I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
        Read full review

        The Gordian Group, Inc.

        I've never had the need to discuss CostWorks with a vendor.
        Read full review

        Alternatives Considered

        FollowUp Power

        My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
        Read full review

        The Gordian Group, Inc.

        CostWorks is a unique software for estimating as compared to the other softwares I have listed above. PACES is mostly used for federal modeling and really cannot be compared to Costworks. It has its own developed modeling database and has its own quirkiness and issues. MII has been developed for the USACE and utilized a user-developed folder structure and RS Means Database. I use CostWorks along side this software to find line-items that are not in the MII RS Means Database. Success has been developed for NAVFAC and again, utilizes a user-developed folder structure and RS Means Database. When I use this software, I ALWAYS have CostWorks open on the other screen as Success' RS Means database is extremely lacking when it comes to the number of detail line-items. Timberline is by SAGE and I use it mostly for DOS and FAA work. Of the 3 RS Means Database softwares, this one has the most detailed database for reference, however, there are times when I do have to look up an item that Timberline does not have and the first software I open is CostWorks.
        Read full review

        Return on Investment

        FollowUp Power

        • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
        • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
        • Payments or what the current status of the job is.
        Read full review

        The Gordian Group, Inc.

        • I don't really see any "negative" impacts on my business or my ROI by purchasing CostWorks. It's a valuable tool that we use, however, some of my colleagues do not use it or use it very infrequently.
        • I find it well worth the cost even though we don't develop complete estimates in CostWorks due to client dictated softwares.
        • It has provided very quickly-built estimating models that let our team and project managers know that the RFP or the task that they are contemplating bidding on or starting to work on is actually feasible to construction given the budget and directive.
        Read full review

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