TrustRadius: an HG Insights company

Freshpaint vs. Manhattan Active Customer Engagement

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshpaint

    Score5.9 out of 10
    N/AFreshpaint helps product, data, and growth teams set up the customer behavioral data they need to build a better product, drive engagement, and improve retention. Automatically track customer actions Freshpaint captures customer actions on a product or site and a visual tagger configures events. Send customer data to hundreds of tools in your tech stack Send historical and future data from any customer event to any tool with a click using prebuilt…

    $0

    Up to 1000 MTUs

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    FreshpaintManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshpaintManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    FreshpaintManhattan Active Customer Engagement
    Tag Management
    Comparison of Tag Management features of Freshpaint and Manhattan Active Customer Engagement
    Feature
    Freshpaint
    9.3
    1 Ratings
    12% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Tag library10.01 Ratings00 Ratings
    Tag variable mapping10.01 Ratings00 Ratings
    Ease of writing custom tags9.01 Ratings00 Ratings
    Library of JavaScript extensions8.01 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Freshpaint and Manhattan Active Customer Engagement
    Feature
    Freshpaint
    8.0
    1 Ratings
    2% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Standard visitor segmentation8.01 Ratings00 Ratings
    Behavioral visitor segmentation8.01 Ratings00 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Freshpaint and Manhattan Active Customer Engagement
    Feature
    Freshpaint
    8.5
    1 Ratings
    4% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Data Connectors9.01 Ratings00 Ratings
    Data Enhancement6.01 Ratings00 Ratings
    Data Ingestion9.01 Ratings00 Ratings
    Data Storage9.01 Ratings00 Ratings
    Data Visibility8.01 Ratings00 Ratings
    Event Data10.01 Ratings00 Ratings
    Best Alternatives
    FreshpaintManhattan Active Customer Engagement
    Small Businesses
    Twilio Segment
    Score8.4 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Treasure AI
    Score9 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshpaintManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    FreshpaintManhattan Active Customer Engagement
    Likelihood to Recommend
    Freshpaint
    To quickly tag events of utmost importance - immediately be able to then monitor/pull data triggered by these events. Don't need to know anything technical/etc to do this, which is great for large companies in which stakeholders might not have in-depth skillset
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Freshpaint
    • live view to determine what events are already created
    • tagging events in real time
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Freshpaint
    • sometimes users are not identified - can take a fair amount of time to figure out why freshpaint can't 'see' them
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Freshpaint
    FullStory allows us to view what users are doing - works well in conjunction with Freshpaint
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Freshpaint
    • able to demo effectiveness of new features/product enhancements
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    Freshpaint Screenshots

    Screenshot of The Freshpaint Visual Tagger allows users to define events in a visual point and click interfaceScreenshot of Freshpaint enables users to select which destinations to send events.