Frontline Special Ed & Interventions vs. Salesforce Agentforce Education

As described above, the RtI data can be reviewed by the special education team in order to see if regular education teachers need to gather more data before referring a student to special education. It is also well suited for using with transferred students from other schools or districts.

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I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

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• Enrich provides a step by step process helping the special education team to organize all necessary information that includes state and federal compliance laws specifically the legislation of the IDEA (Individuals with Disabilities Education Act) is entered correctly.
• It is organized to provide the entire special education team with access to see the documentation of services and assessments.
• It also has an ability to organize the process for RtI (Response to Intervention) which identifies the students who qualify for special education services. The special education team has access to see this information to determine if the teachers need to gather more information before referring the student for special education services.

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• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

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• There is a tremendous amount of repetition of data entry. For example, you press buttons to describe services i.e. direct or indirect services and how much service time a child will receive. THEN, you have to enter it again with a sentence i.e. " The child will receive (direct or indirect) speech and language (or reading or math) services for a such and such amount of time. " There are other examples of how the provider needs to repeat information that has already been gathered by the program.
• Of course, entering all of the data is very time-consuming.
• Training and access to consultants are needed in order to learn how to use the entire program.

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• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

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It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.

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People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

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These other programs (Tranquility and Clarity) were used for the same purposes before the district and state started to use Enrich. The previous programs were harder to use and much more time-consuming. There is no comparison between Enrich and these other programs. I'm sure that other special education providers would agree that Enrich is the best one when compared to the previous 2 programs used for data gathering.

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Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

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• Overall, there are more positives than negatives about using this program. Having a program that is used by the entire state has a positive impact because now the special education process is organized in the same manner

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• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info