Great platform for higher education
October 30, 2019

Great platform for higher education

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce for Higher Ed

SFDC is a cloud-based platform that helps educational institutions with recruiting, admissions and student engagement. I have used it when managing our portfolio of active and possible accounts. Particularly strong if the university or organization is using it for admissions and recruiting purposes. It is a fantastic platform for this use case and the sales and marketing department overall.

Pros

  • Completely customize our org the way we need it to function.
  • The amount of flexibility and potential for integration is staggering.
  • The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.

Cons

  • The platform is massive making it hard to make decisions at times.
  • It can be a bit challenging for new staff and team members to learn.
  • Creating reports can be challenging the first time around.
  • More efficient marketing tactics and strategies.
  • Better organization across our internal departments.
  • Optimization we were not able to achieve before.
  • Canvas
Ultimately Canvas was much more focused on the learning environment and not the management of the database to utilize for sales and marketing. Once we realized the differences in the product, features and cost side we decided to roll with SFDC as a much more optimal solution for our org.
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

Do you think Salesforce.org Education Cloud delivers good value for the price?

Yes

Are you happy with Salesforce.org Education Cloud's feature set?

Yes

Did Salesforce.org Education Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce.org Education Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce.org Education Cloud again?

Yes

Gong.io, Okta Customer Identity, Duo Security, Workday Human Capital Management, SysTools G Suite/Google Apps Backup, TripActions, Concur Travel and Expense, Slack, Looker, Zendesk, JIRA Software, Asana, Google Hangouts, Zoom, Skype for Business (formerly Lync), Cisco Webex Calling, Google Voice
The software allows us to have one platform that scales across the organization esp when it comes to recruiting and admissions. This allows us to build a real-time view of the student across all departments. This improves communication across the school which ultimately enables us to provide a better experience to the students both current and future.

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