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Staircase AI by Gainsight vs. InMoment XI Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Staircase AI by Gainsight
Score 0.0 out of 10
N/A
From Gainsight since the August 2024 acquisition, Staircase is an artificial revenue intelligence software solution used to predict churn, identify hidden growth opportunities at scale, and eliminate any need for human feedback.N/A
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Pricing
Staircase AI by GainsightInMoment XI Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Staircase AI by GainsightInMoment XI Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Staircase AI by GainsightInMoment XI Platform
Best Alternatives
Staircase AI by GainsightInMoment XI Platform
Small Businesses
ChurnZero
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Score 8.4 out of 10
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Medium-sized Companies
CustomerSuccessBox
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Score 9.5 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Gainsight CS
Gainsight CS
Score 8.8 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
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User Ratings
Staircase AI by GainsightInMoment XI Platform
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Staircase AI by GainsightInMoment XI Platform
Likelihood to Recommend
Gainsight
No answers on this topic
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
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Pros
Gainsight
No answers on this topic
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
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Cons
Gainsight
No answers on this topic
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
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Return on Investment
Gainsight
No answers on this topic
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
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ScreenShots