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Gallup Access vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gallup Access

    Score10 out of 10
    N/AGallup Access provides tailored advice and actionable next steps for managers and leaders. Leadership and HR teams can explore the data using reporting tools such as organization-wide visualizations and heat map comparisons. Slice and dice data in real time and generate ad hoc reports after employees complete a survey. Find patterns in the data using text analytics to group employees’ written feedback into sentiment and topic categories. Go…N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Gallup AccessManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Gallup AccessManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Gallup AccessManhattan Active Customer Engagement
    Small Businesses
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    Simplify360
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    Medium-sized Companies
    Quantum Workplace Engagement Surveys and Pulses
    Score10 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    Gallup AccessManhattan Active Customer Engagement
    Likelihood to Recommend
    8.0
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Gallup AccessManhattan Active Customer Engagement
    Likelihood to Recommend
    Gallup
    I used Gallup Access for the CliftonStrengths assessment and I do believe it was a great platform for that to be on. However, it took me a second to figure out if I was on the correct website. I'm not sure how, but being able to easily see that taking the assessment on this website would be super helpful. I think I struggled with it because CliftonStrengths book was red and white and the website is black and green. Colors are important when people are looking for certain products.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Gallup
    • Analitycs
    • Surveys
    • Feedback
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Gallup
    • I want a drop down button available in all parts of the website on the upper left hand corner
    • I'd love to see major companies that use Gallup Access - might have more of a desire to use the website if name brands are on there
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Gallup
    GA is a very professional tool, in my past experience, other platforms had felt very lacking, they cover what is needed but GA has really lived up to the expectations, I was surprised by what it does and then some more, there are still some aspects that need more polishing but you get over them with time.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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    Return on Investment
    Gallup
    • I can't give numbers yet but we have been able to split our most recent project up based on our strengths outlined by cliftonstrengths
    • Another positive impact is that we were able to bond as a team, we just got jumbled up and put on a new team so the ability to connect with our manager was really awesome
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    ScreenShots

    Gallup Access Screenshots

    Screenshot of User dashboardScreenshot of Action planning toolScreenshot of Organizational Analytics toolScreenshot of Resources libraryScreenshot of Team Monitoring tool