Gavagai vs. InterSystems IRIS

Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.

Incentivized

It is best suited in the scenario where a single interface is required for providing [a complete end-to-end] solution to the customers. You don't need [a] separate platform to write code or [perform] database operations. All you need is InterSystems IRIS software and you are done. You can also use analytics functionality which is one of the greatest [features] which many customers need for their solution[.]

• Simplifies text data.
• Lets you customise your dashboard.
• Sentiment analysis
• Supports 47+ languages

Incentivized

• Connecting with mutliple vendor platforms and systems allowing us to consume and provide data as needed.
• Allowed us to implement our own RESTful api engine to server data to our internal applications.
• Setting up their recommendations for high availability allow us to perform server maintenance with minimal down time to our users.

• Auto generated filters based on the data uploaded.
• Adding more Indian regional languages.
• Competitive pricing

Incentivized

• Enhanced documentation, more comprehensive and user-friendly documentation, including detailed tutorials and examples
• Improving compatibility and integrations with others programming languages
• Introducing tools and techniques to optimize the performance of ObjectScript applications, such as profiling tools, performance monitoring utilities, and code optimization guidelines
• A better compatibility with Python libraries

The interface is very intuitive, the documentation is very good so it is not complicated to operate.

The security is complex, but you can create a special role to access and the user ONLY can operate with the part that it allows.

Also, you can examine the data very quick with the SQL Browser integrated.

The InterSystems WRC has always been helpful and responsive. The folks I have spoken with are always understanding of our needs and questions and regardless of if the question is simple or complex we are always met with the same professionalism and helpfulness every time. I have no hesitations contacting InterSystems for help!

Will done based on a proper planning, so this will makes execution more easier and better.

I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.

Incentivized

Tibco was not originally planned to be used for HL7 Integrations and as such we had to create some very complicated processes in order for the messages to parse and validate appropriately. It was simply not built for this type of interoperability. Comparatively, InterSystems IRIS for Health (HealthConnect) has out of the box HL7 features that would parse messages, offer a variety of validation options, simplified data lookups and transformation and reduced the amount of time it took to develop connections with out vendor systems. InterSystems IRIS also allows one to push just single files into production at a time so there is less of a chance of us pushing something that should not be in production yet as our previous system was set up to with TIBCO deployments

Incentivized

• Helps save man hours.
• Reduces the effort required to analyse big data.
• Helps to act upon areas of improvement faster.
• Indicates the strengths or things that are particularly liked by your customers.

Incentivized

• Very Fast and scalable software to deal with big data flow, safe and robust.
• The studio IDE is quite old fashion and lacks a few facilities
• amazing for complex data consumption, its milyi-model capability wich allows multiple different models for a single set of codes.