TrustRadius

Gladly CX Platform vs. klink.cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gladly CX Platform
Score 8.8 out of 10
N/A
Gladly Software headquartered in San Francisco offers their omnichannel customer service platform, providing one platform to oversee customer correspondences and also provide customer self-help.
$38
Per Month Per User
klink.cloud
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
klink.cloud is an omnichannel customer engagement platform designed to streamline customer support operations for contact centers. By integrating digital CX technologies, klink.cloud enhances customer satisfaction through a unified interface that consolidates multiple communication channels. Key Features Omnichannel Contact Center: Manages customer interactions across voice, email, SMS, social media, and messaging apps like WhatsApp, Facebook Messenger, and…
$14.99
per month
Pricing
Gladly CX Platformklink.cloud
Editions & Modules
Task Based
$38.00
Per Month Per User
Customer Facing
$150.00
Per Month Per User
Omnichannel Inbox - Starter
$14.99
per month 2 agent seats
Telephony - Basic
$29.99
per month 3 agent seats
Omnichannel Inbox - Growth
$49.99
per month 5 agent seats
Telephony - Standard
$99.99
per month 5 agent seats
Omnichannel Inbox - Hyper Growth
$245
per month 5 agent seats
Enterprise
Custom Pricing
Offerings
Pricing Offerings
Gladly CX Platformklink.cloud
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalOptional
Additional Details—The Free Plan offers essential features at no cost. The Starter Plan offers advanced functionalities, and the Growth Plan offers increased capabilities. For extensive messaging needs, the Unlimited Messaging Plan is available at $49.99/user/month. Custom-tailored solutions are offered with the Enterprise Plan, including specialized onboarding and support. Discount available for annual pricing.
More Pricing Information
Community Pulse
Gladly CX Platformklink.cloud
Features
Gladly CX Platformklink.cloud
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gladly CX Platform
8.9
5 Ratings
8% above category average
klink.cloud
-
Ratings
Organize and prioritize service tickets9.35 Ratings00 Ratings
Expert directory8.03 Ratings00 Ratings
Subscription-based notifications8.52 Ratings00 Ratings
ITSM collaboration and documentation8.54 Ratings00 Ratings
Ticket creation and submission9.34 Ratings00 Ratings
Ticket response9.74 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Gladly CX Platform
9.3
4 Ratings
15% above category average
klink.cloud
-
Ratings
External knowledge base9.53 Ratings00 Ratings
Internal knowledge base9.04 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Gladly CX Platform
9.4
5 Ratings
16% above category average
klink.cloud
-
Ratings
Customer portal9.73 Ratings00 Ratings
IVR9.35 Ratings00 Ratings
Social integration9.05 Ratings00 Ratings
Email support9.75 Ratings00 Ratings
Help Desk CRM integration9.35 Ratings00 Ratings
Best Alternatives
Gladly CX Platformklink.cloud
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Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 7.6 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.7 out of 10
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User Ratings
Gladly CX Platformklink.cloud
Likelihood to Recommend
9.7
(5 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
10.0
(3 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Gladly CX Platformklink.cloud
Likelihood to Recommend
Gladly Software
Any business that has a customer base could benefit from Gladly. If you call, text, social media message, etc Gladly can do all of these functions and keeps all of these conversations easily located so that you can refer back to previous conversations. The ability to leave notes on the account is very helpful.
FP
Fallon Penrod
Independent Contractor
Read full review
K-LINK
No answers on this topic
Pros
Gladly Software
  • Easy to use interface. Supporting customers is as easy as texting a friend.
  • True Omnichannel support system where all channels live on the same screen without the need to hop between applications.
  • Built-in knowledgebase (Answers) reducing team member ramp time and providing a template for consistent solutions for our customers.
Drew Chamberlain | TrustRadius Reviewer
Drew Chamberlain
Director of Operations and Customer Experience
Read full review
K-LINK
No answers on this topic
Cons
Gladly Software
  • When you cannot merge the customers' accounts
  • When the emails arrive with a delay
  • In the way we cannot edit or delete notes
Diana Elizabeth Flores E | TrustRadius Reviewer
Read full review
K-LINK
No answers on this topic
Likelihood to Renew
Gladly Software
Gladly really has all the information needed about a customer that you would need.If gladly does have a specified space for specific information you can add notes in multiple locations to remind you self of special circumstances. Gladly meets all our expectations and continues to provide a see less transaction
FP
Fallon Penrod
Independent Contractor
Read full review
K-LINK
No answers on this topic
Usability
Gladly Software
In my 10+ years in the call center industry this has been by far one of the user friendly platform to use. It has been an easy tool to use and train new hires with that is self explanatory and not complicated at all for a agent level employee. Overall platform is easy to read and navigate.
Verified User
Anonymous
Read full review
K-LINK
No answers on this topic
Support Rating
Gladly Software
Gladly is always available to support its customers. That being said, we really haven’t needed support. The product is intuitive and stable. The reality is the support we receive is more collaboration on how we can help Gladly continue to revolutionize this space.
Drew Chamberlain | TrustRadius Reviewer
Drew Chamberlain
Director of Operations and Customer Experience
Read full review
K-LINK
No answers on this topic
Alternatives Considered
Gladly Software
First of all, the ease of the platform, the way it helps us to make our job faster as they have the customer information on the left of our screenand we have it linked to Shopify. The fact that this program has helped our productivity is amazing, and also, during peak season, it Gladly CX Platform makes the days go faster and easier.
Diana Elizabeth Flores E | TrustRadius Reviewer
Read full review
K-LINK
No answers on this topic
Return on Investment
Gladly Software
  • This platform has improved the speed in which customer issues are resolved by providing a broad picture of customer need, profile and history.
Verified User
Anonymous
Read full review
K-LINK
No answers on this topic
ScreenShots

Gladly CX Platform Screenshots

Screenshot of Gladly's customer chat in actionScreenshot of a customer getting a flight update through GladlyScreenshot of a customer conversation with Gladly SidekickScreenshot of the call summary feature in Gladly

klink.cloud Screenshots

Screenshot of Messaging InboxScreenshot of Ecommerce IntegrationScreenshot of TelephonyScreenshot of ReportScreenshot of Ticket ManagementScreenshot of Data Insights