Gladly CX Platform is a YES
June 18, 2025

Gladly CX Platform is a YES

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gladly CX Platform

I use Gladly CX Platform for my role as a customer service representative.

Pros

  • Keeps record of previous interactions/customer history.
  • Displays customer profile, orders and inquiries simultaneously.
  • Allows for excellent employee management (as in seeing where the team is at individually and collectively during a work day).

Cons

  • I wish there was a way to grab more than one case at a time.
  • This platform has improved the speed in which customer issues are resolved by providing a broad picture of customer need, profile and history.
This was an easy platform to learn and integrate.

Do you think Gladly CX Platform delivers good value for the price?

Not sure

Are you happy with Gladly CX Platform's feature set?

Yes

Did Gladly CX Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gladly CX Platform go as expected?

Yes

Would you buy Gladly CX Platform again?

Yes

Gladly CX Platform is great for customer management and cross team communication as well as team management overall.

Gladly CX Platform Feature Ratings

Incident and problem management
9.4
Organize and prioritize service tickets
10
Expert directory
9
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
10
Ticket creation and submission
8
Ticket response
10
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help
10.0
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10

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