TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Glia

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -…N/A

    Stratifyd

    Score8.2 out of 10
    N/AStratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
    Pricing
    GliaStratifyd
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    GliaStratifyd
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Best Alternatives
    GliaStratifyd
    Small Businesses
    MindTouch
    Score7 out of 10
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Sogolytics
    Score9 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GliaStratifyd
    Likelihood to Recommend
    8.2
    (2 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    GliaStratifyd
    Likelihood to Recommend
    Glia
    It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
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    Stratifyd, Inc.
    Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
    Incentivized
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    Pros
    Glia
    • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
    • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Topic generation
    • Customizing process flows
    • Slice & dice data
    Incentivized
    Read full review
    Cons
    Glia
    • Lack of SMS integration.
    • The development required for integration into custom CRMs.
    • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
    Read full review
    Stratifyd, Inc.
    • User interface
    • Text analytics
    • Segmentation setup
    Incentivized
    Read full review
    Support Rating
    Glia
    This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Alternatives Considered
    Glia
    The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Return on Investment
    Glia
    • We have seen NPS results increase since using SaleMove
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Multiple analysis
    • Slice & dice of data
    • Customizing data models
    Incentivized
    Read full review
    ScreenShots

    Glia Screenshots

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    Stratifyd Screenshots

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