Glia vs. Stratifyd

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Glia
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers -…N/A
Stratifyd
Score 8.2 out of 10
N/A
Stratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
Pricing
GliaStratifyd
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GliaStratifyd
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GliaStratifyd
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GliaStratifyd
Small Businesses
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Medium-sized Companies
CustomerSuccessBox
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CustomerSuccessBox
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Score 9.5 out of 10
Enterprises
Verint Voice of the Customer
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All AlternativesView all alternativesView all alternatives
User Ratings
GliaStratifyd
Likelihood to Recommend
8.2
(2 ratings)
8.0
(1 ratings)
Support Rating
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
GliaStratifyd
Likelihood to Recommend
Glia
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
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Stratifyd, Inc.
Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
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Pros
Glia
  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
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Stratifyd, Inc.
  • Topic generation
  • Customizing process flows
  • Slice & dice data
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Cons
Glia
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
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Stratifyd, Inc.
  • User interface
  • Text analytics
  • Segmentation setup
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Support Rating
Glia
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
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Stratifyd, Inc.
No answers on this topic
Alternatives Considered
Glia
The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
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Stratifyd, Inc.
No answers on this topic
Return on Investment
Glia
  • We have seen NPS results increase since using SaleMove
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Stratifyd, Inc.
  • Multiple analysis
  • Slice & dice of data
  • Customizing data models
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ScreenShots

Glia Screenshots

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Stratifyd Screenshots

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