Gila Review
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring …
Glia (formerly Salemove)
Glia (formerly Salemove)
Overview
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Pricing
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What is Glia (formerly Salemove)?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://go.salemove.com/Pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Glia (formerly Salemove)?
Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.
Glia (formerly Salemove) Features
- Supported: Website visitor identification and segmentation
- Supported: OmniChannel communication across chat, audio, and video
- Supported: Visual engagement through CoBrowsing and live web observation
Glia (formerly Salemove) Screenshots
Glia (formerly Salemove) Video
SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.
Glia (formerly Salemove) Integrations
Glia (formerly Salemove) Competitors
- Glance Networks Inc.
- Moxie
- LivePerson
Glia (formerly Salemove) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 15% |
| Enterprises (more than 500 employees) | 80% |
Glia (formerly Salemove) Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
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Reviews and Ratings
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October 09, 2019
Gila Review
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.
- Very active, hands-on customer success team.
- Integrated reporting modules.
- Omni-Guide AI suite of tools.
- Pro-active engagements as we as reactive engagements.
- Mobile friendly co-browse and chat.
- Lack of SMS integration.
- The development required for integration into custom CRMs.
- Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
October 23, 2017
SaleMove chat
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
- The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
- SaleMove is always looking for creative new ideas to help provide additional value to our customers.
- I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.