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Glia

Glia
Formerly Salemove

Overview

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context…

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Recent Reviews

Gila Review

9 out of 10
October 09, 2019
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring …
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SaleMove chat

9 out of 10
October 23, 2017
Incentivized
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help …
Continue reading
Read all reviews
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Pricing

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Glia

Glia

N/A
Unavailable

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://go.salemove.com/Pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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14 people also want pricing

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Gainsight PX

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What is Gainsight PX?

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

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Product Demos

Glia AI Video Demo (Midori)

YouTube

one minute demo of glia

YouTube

Glia Health Demo

YouTube

FinovateWest Digital / Glia Demo

YouTube

GLIA at Finovate Europe 2019 [Fintech Power 50 INTERVIEW]

YouTube
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Product Details

What is Glia?

Glia (formerly Salemove) creates customer engagement solutions that enable companies to provide an in-person customer experience online. Through its all-in-one platforms, companies are able to identify high-value website visitors, communicate through live chat, audio, and video, and provide visual context and engagement through CoBrowsing and Live Observation. The vendor’s value proposition is that this creates deeper, more meaningful conversations between companies and their customers - leading to increased sales, improved support, and an overall better customer experience.

Glia Features

  • Supported: Website visitor identification and segmentation
  • Supported: OmniChannel communication across chat, audio, and video
  • Supported: Visual engagement through CoBrowsing and live web observation

Glia Screenshots

Screenshot of Screenshot of Screenshot of

Glia Video

SaleMove Co-Founder & CEO, Dan Michaeli, demonstrates how SaleMove enables an unbroken customer journey.

Glia Integrations

Glia Competitors

Glia Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Glia Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)15%
Enterprises (more than 500 employees)80%
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Comparisons

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Reviews and Ratings

(3)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
October 09, 2019

Gila Review

TC
Thomas Cesari
Sr Manager, Modernization
Fairstone (Financial Services, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Glia is being used by two departments in the organization. The first is a digital branch and it is used to engage with customers requiring assistance with our digital suite of products and services. The primary communication method is chat, with AI built in to support users. Co-browse is a key feature for support and assisting customers to get through their transactions. The second and largest group is our digital acquisition team who uses the many features to chat with customers and assist in matching the customer with the appropriate product for them. The team uses co-browse, chat, chat-to-phone features. We have user alerts that allow agents to identify which customers on our site are more likely to require assistance and focus on them.
Pros and Cons
  • Very active, hands-on customer success team.
  • Integrated reporting modules.
  • Omni-Guide AI suite of tools.
  • Pro-active engagements as we as reactive engagements.
  • Mobile friendly co-browse and chat.
  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Likelihood to Recommend
It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Return on Investment
  • Increased customer engagement and satisfaction.
  • Increased pull-through rates.
Alternatives Considered
The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Support Rating
9
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
October 23, 2017

SaleMove chat

Verified User
Project Manager in Customer Service
Insurance Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We currently use SaleMove as our web chat vendor for sales, claims, and service. Web chat provides us with an additional vehicle to help our customers exactly the way they prefer doing business.
Pros and Cons
  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
  • I've run into difficulty ordering batch logs over an extended period of time due to the amount of chats which occur. This makes ad-hoc analysis difficult.
Likelihood to Recommend
Return on Investment
  • We have seen NPS results increase since using SaleMove
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