GLPI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
GLPI	Score 9.1 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month

Pricing

GLPI

Editions & Modules

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

Offerings

Pricing Offerings
GLPI
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

$1,200 per installation

Additional Details

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

More Pricing Information

Community Pulse
	GLPI
Considered Both Products	GLPI Víctor Carrión Hontoria Sysadmin Chose GLPI We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Helpful?

Features

GLPI

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	GLPI 9.0 2 Ratings 9% above category average
Organize and prioritize service tickets	10.02 Ratings
Expert directory	8.02 Ratings
Self-service tools	9.12 Ratings
ITSM collaboration and documentation	8.22 Ratings
ITSM reports and dashboards	9.82 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	GLPI 8.6 2 Ratings 4% above category average
Configuration mangement	9.01 Ratings
Asset management dashboard	8.22 Ratings

Change management

Comparison of Change management features of Product A and Product B
	GLPI 9.4 2 Ratings 10% above category average
Change requests repository	9.01 Ratings
Service-level management	9.82 Ratings

Best Alternatives
	GLPI
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	GLPI
Likelihood to Recommend	9.1 (2 ratings)
Usability	9.0 (1 ratings)

User Testimonials
	GLPI
Likelihood to Recommend	Teclib GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review
Pros	Teclib Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review
Cons	Teclib Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review
Usability	Teclib We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review
Return on Investment	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Víctor Carrión Hontoria Sysadmin Read full review
ScreenShots	GLPI Screenshots