GLPI great ticketing solution
October 30, 2023

GLPI great ticketing solution

Víctor Carrión Hontoria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GLPI

GLPI is our internal IT support and ticketing solution, we also use it as an inventory of computer equipment and applications. It is a flexible and powerful solution.
  • Tickering
  • Inventory
  • FAQ
  • Documentation
  • Quick resolution of incidents
  • User satisfaction measurement
We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.

Do you think GLPI delivers good value for the price?

Not sure

Are you happy with GLPI's feature set?

Yes

Did GLPI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GLPI go as expected?

Yes

Would you buy GLPI again?

Yes

GLPI is a good solution for most companies.

GLPI Feature Ratings

Organize and prioritize service tickets
10
Expert directory
8
Self-service tools
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
8
Configuration mangement
9
Asset management dashboard
10
Change requests repository
9
Service-level management
8