GLPI in Action, Simplifying IT Asset Tracking and Support
January 09, 2025

GLPI in Action, Simplifying IT Asset Tracking and Support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GLPI

We currently use GLPI to cover 3 areas in our infrastructure:
1: Manage our complete IT inventory which includes all computers, servers, networking gear, UPS and track all warranties, maintenance contracts.
2: Ticketing system GLPI is the solution we use for all our ticketing needs.
3: we also use the reservation plugin to lend out IT equipment to users.

Pros

  • Asset tracking
  • Inventory mangement
  • Helpdesk ticketing

Cons

  • Lack of auto update mechanism.
  • Admin interface is somewhat dated.
  • No cost upfront apart from hosting
  • Extensive plugin catalogue to add new features without any cost
  • No maintenance cost unless you need support.
We’ve used
GLPI for many years and the interface has gotten better with every major
release, the dashboard is easy to use and customizable.

With the
massive catalogue of plugins, you can change or add so many features and if you
have the right team, you can turn it into a completely unique piece of
software.

So, if the
default setup isn’t to your liking you can tweak it extensively.

Do you think GLPI delivers good value for the price?

Yes

Are you happy with GLPI's feature set?

Yes

Did GLPI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GLPI go as expected?

Yes

Would you buy GLPI again?

Yes

GLPI is
well suited to an on prem environment, I work for a company that values open-source
software and European solutions.


I have no
experience with GLPI cloud hosted solution or their support as we have in house
devs that fix and improve our installation, their community in the support forum
is excellent if you have a question or want advice on an issue.

GLPI Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
10
Expert directory
8
Self-service tools
9
ITSM collaboration and documentation
8
ITSM reports and dashboards
10
ITSM asset management
8.0
Asset management dashboard
8
Change management
10.0
Service-level management
10

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