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Gravity Forms vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gravity Forms

    Score7.4 out of 10
    N/AGravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.

    $59

    one-time fee

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Gravity FormsManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Gravity FormsManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Gravity FormsManhattan Active Customer Engagement
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    47% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Survey templates5.02 Ratings00 Ratings
    Themes5.02 Ratings00 Ratings
    Custom logo/branding5.02 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    52% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Changes to live survey5.02 Ratings00 Ratings
    Question design help5.02 Ratings00 Ratings
    Multiple question types5.02 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    50% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Survey logic flexibility5.02 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    48% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Response tracking5.02 Ratings00 Ratings
    Data export5.02 Ratings00 Ratings
    Standard reports5.02 Ratings00 Ratings
    Custom reports5.02 Ratings00 Ratings
    Analytics5.02 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    53% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Access controls5.02 Ratings00 Ratings
    Compliance5.02 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Gravity Forms and Manhattan Active Customer Engagement
    Feature
    Gravity Forms
    5.0
    2 Ratings
    47% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Vendor-offered crowdsourcing5.02 Ratings00 Ratings
    Respondent restrictions5.02 Ratings00 Ratings
    Best Alternatives
    Gravity FormsManhattan Active Customer Engagement
    Small Businesses
    Jotform
    Score8.5 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Gravity FormsManhattan Active Customer Engagement
    Likelihood to Recommend
    2.0
    (2 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Gravity FormsManhattan Active Customer Engagement
    Likelihood to Recommend
    Rocketgenius, Inc
    Gravity Forms is fine for general use such as a contact form. It is not suitable for using in conjunction with their PayPal Checkout add-on.
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Rocketgenius, Inc
    • Forms
    • Surveys
    • Data Collection
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Rocketgenius, Inc
    • Their PayPal checkout does not work as described.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Likelihood to Renew
    Rocketgenius, Inc
    I need this for my forms and can't live without it.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Usability
    Rocketgenius, Inc
    Because I lost hours of time (revenue) trying to figure out why their PayPal Checkout add-on wasn't sending the correct data to PayPal. Although I followed Gravity Forms documentation and also reached out to support.
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    Rocketgenius, Inc
    Very responsive and helpful.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Implementation Rating
    Rocketgenius, Inc
    I tested it and liked it and went for it.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Rocketgenius, Inc
    No answers on this topic
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Rocketgenius, Inc
    • I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working.
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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