Poor Add-on Compatibility and Support
July 03, 2025
Poor Add-on Compatibility and Support
Score 2 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with Gravity Forms
I used Gravity Forms to meet client goals on their websites.
Pros
- Gravity Forms seems to do well with accurately sending form submissions to recipients.
- Gravity Form's Drag & Drop builder is easy to use.
Cons
- Their PayPal checkout does not work as described.
- I recommended Gravity Forms to a client that accepts subscription payments online. After purchasing the plugin and the PayPal Checkout add-on, I spent hours and hours trying to get it to sync correctly with PayPal. It never did, so I ended up using PayPal's built-in buttons. Which defeated the whole purpose of purchasing Gravity Forms and the add-on. Gravity Form's support tried to help, but had no explanation as to why the PayPal checkout add-on wasn't working.
Do you think Gravity Forms delivers good value for the price?
No
Are you happy with Gravity Forms's feature set?
No
Did Gravity Forms live up to sales and marketing promises?
No
Did implementation of Gravity Forms go as expected?
No
Would you buy Gravity Forms again?
No
Comments
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