HackerOne vs. ServiceNow Security Operations

HackerOne

ServiceNow Security Operations

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HackerOne	Score 7.5 out of 10	N/A	HackerOne is a hacker-powered security platform, helping organizations find and fix critical vulnerabilities before they can be exploited, from the company of the same name in San Francisco. The service is used for vulnerability location, pen testing, bug bounty, and vulnerability triage services.	N/A
ServiceNow Security Operations	Score 10.0 out of 10	N/A	Built on the Now Platform, the ServiceNow Security Operations application bundle, available in the Standard, Professional, and Enterprise bundles, supports SecOps with security orchestration, automation and response (SOAR) platform. Higher tier plans integrating ServiceNow's own proactive vulnerability management capabilities, and threat intelligence services, and boasts security workflows through integrations with other security services.	N/A

Pricing

HackerOne

ServiceNow Security Operations

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
HackerOne	ServiceNow Security Operations
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

For more information please email www.hackerone.com/contact or find us on the AWS Marketplace: https://aws.amazon.com/marketplace/seller-profile?id=10857e7c-011b-476d-b938-b587deba31cf

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More Pricing Information

Community Pulse
	HackerOne	ServiceNow Security Operations
Top Pros	Pro Easy to use Pro Working with large Pro Beautifully designed	Pro Root cause analysis Pro Best service Pro Threat intelligence
Top Cons	Minus No easy Minus No easy way Minus End user	Minus Third party Minus Third party applications Minus Tool requires

Best Alternatives
	HackerOne	ServiceNow Security Operations
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	No answers on this topic	Splunk SOAR Score 8.3 out of 10
Enterprises	No answers on this topic	Palo Alto Networks Cortex XSOAR Score 7.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HackerOne	ServiceNow Security Operations
Likelihood to Recommend	7.0 (2 ratings)	10.0 (1 ratings)

User Testimonials
	HackerOne	ServiceNow Security Operations
Likelihood to Recommend	HackerOne It is one of the good platforms for security researchers to submit bugs and other vulnerabilities, it however, has some challenges, in terms of un-verified and duplicate submissions. Incentivized Jugpreet Talwar Technical Intern Read full review	ServiceNow Well suited to monitor all the network resources and create incidents automatically. We can check a complete root cause analysis to see if the problem is with the network or just the software performance. Incentivized Verified User Anonymous Read full review
Pros	HackerOne Filter for spammy bug reports Nice central interface Payment/reward system is nice Incentivized Verified User Anonymous Read full review	ServiceNow Automatically creates a ticket for security incidents. Complete root cause Analysis of the problem. Ability to provide more knowledge because of threat intelligence. Incentivized Verified User Anonymous Read full review
Cons	HackerOne A lot of duplicate bugs get reported, although it does offer automatic suggestion of previously reported bugs that may be duplicates, it is far from perfect. Anyone can report bugs, a lot of them are not verified before submission. This sometimes leads to a lot of time spent in verifying if the bug is really actionable. Each submission has to be treated with equal potential, a lot of time, some time gets invested in vulnerabilities that aren't as important as some others. Incentivized Jugpreet Talwar Technical Intern Read full review	ServiceNow Integration with other third party applications. Incentivized Verified User Anonymous Read full review
Alternatives Considered	HackerOne These were very close and we liked HackerOne better. For a time we did have both and we felt the need to consolidate the information into one platform and end of life our internal offering. Overall we've been fairly happy with HackerOne. Incentivized Verified User Anonymous Read full review	ServiceNow No answers on this topic
Return on Investment	HackerOne Bugs that can't be tracked internally are submitted by external researchers, which is an important factor for security vulnerabilities. Even if the bugs reported are duplicates, there still is provision to award reputation points, that keep the researchers engaged. It also requires a lot of verification and validation, as a lot of the submissions are unverified to begin with. Incentivized Jugpreet Talwar Technical Intern Read full review	ServiceNow Positive ROI since most of the security incidents can be closed via a security centre. Incentivized Verified User Anonymous Read full review
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