What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 101

Likelihood to Recommend

HappyFox Chat

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers
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Pros

HappyFox Chat

  • All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
  • One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
  • You can integrate HappyFox with Magento.
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Cons

HappyFox Chat

  • HappyFox should provide a customization in category statues.
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Return on Investment

HappyFox Chat

  • We are able to answer customer queries within SLA
  • The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
  • We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
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Pricing Details

HappyFox Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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