Item: HappyFox Chat
Rating: 9
Author: Verified User

Overall Satisfaction with HappyFox Chat

Use Cases and Deployment Scope

We are online market place, therefore we receive many emails and chat to our customers on daily basis. It was quite difficult for us to respond on an every email via email inbox. Therefore. we opted HappyFox to managed our email which converts all our email into ticket. It helped us.

Pros and Cons

Pros

All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
You can integrate HappyFox with Magento.

Cons

HappyFox should provide a customization in category statues.

Return on Investment

We are able to answer customer queries within SLA
The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.

Other Software Used

Zoho Chat, LimeLight

Likelihood to Recommend

Whenever a customer raises a request the same is forwarded to a designated executive with a unique ticket number.
Customers can raise their problems via the business website or even an email. They are also sent a confirmatory email that allows them to track the statues of their ticket and also reach out to the concerned executives within the company.
All this helps in making customer care fair, efficient and most importantly transparent for the benefit of the customers

Comments

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