Best Ticketing Solution
September 27, 2018
Best Ticketing Solution

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HappyFox Chat
We are online market place, therefore we receive many emails and chat to our customers on daily basis. It was quite difficult for us to respond on an every email via email inbox. Therefore. we opted HappyFox to managed our email which converts all our email into ticket. It helped us.
Pros
- All the emails convert into tickets and can be assigned to any free agent or team; which help us to respond on customer's query efficiently and in a timely manner.
- One of the best features, which I used while using HappyFox, was transferring the ticket to another team member.
- You can integrate HappyFox with Magento.
Cons
- HappyFox should provide a customization in category statues.
- We are able to answer customer queries within SLA
- The manned power has reduced, it was complicated to manage and respond to all customers over an email in timely manner.
- We have limited resources, so we don't need to assign tickets or emails to any individual. As all the tickets are re-directed to relevant executive or team member.
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