TrustRadius

Haptik vs. HelpDesk.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Haptik
Score 8.0 out of 10
N/A
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.N/A
HelpDesk.com
Score 7.1 out of 10
N/A
HelpDesk is a cloud-based ticketing system for customer service and internal support teams. The platform converts incoming email, chat, and messaging requests into trackable tickets that agents can assign, prioritize, and resolve through a shared workspace. Key Capabilities Ticket Management: Agents can organize requests using statuses, priorities, tags, custom fields, filters, and shared or personal views. Workflow Automation: Configurable rules…
$25
per month per user
Pricing
HaptikHelpDesk.com
Editions & Modules
No answers on this topic
Essential
$25
per month per user
Growth
$99
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
HaptikHelpDesk.com
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual pricing.
More Pricing Information
Best Alternatives
HaptikHelpDesk.com
Small Businesses
Front
Front
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Front
Front
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
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Front
Score 9.2 out of 10
Front
Front
Score 9.2 out of 10
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User Testimonials
HaptikHelpDesk.com
ScreenShots

Haptik Screenshots

Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delaysScreenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycleScreenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution

HelpDesk.com Screenshots

Screenshot of A single ticket view.Screenshot of A list of all tickets stored in the application.Screenshot of A new support ticket created from within the application.