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Haptik has been an effective solution for businesses looking to automate their customer support process while providing personalised …
Overview
What is Haptik?
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end.Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019.…
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What is Haptik?
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end. Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019.…
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Product Demos
Haptik Pepperfry Demo Video
YouTube
Haptik introduces Conversational IVR
YouTube
Great App Ever Seen Haptik Personal Assistant Telugu Demo |మీ అసిస్టెంట్ గా అద్భుతమైన యాప్ హాప్టిక్
YouTube
JioMart Bot Featured at Reliance's Annual General Meeting | Powered by Jio Haptik
YouTube
Conversational IVR Demo | Seamless & Interactive Voice Support | Haptik
YouTube
Haptik WhatsApp Business Pro Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Haptik?
Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end.
Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.
Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.
Haptik Features
- Supported: Choose from Haptik’s pre-built, field-trained Smart Skills best suited for your business, built from billions of real customer interactions and Conversation Design Best Practices.
- Supported: Out of the box integrations available within Haptik’s ecosystem of partners across messaging channels, live chat tools, and CRM systems.
- Supported: Market-leading conversational AI platform trusted & loved by hundreds of brands and partners across the world.
Haptik Screenshots
Haptik Video
How Haptik enabled customer support automation for the World's 3rd largest Telecom
Haptik Integrations
- Salesforce CMS
- Zendesk
- Audiocodes
Haptik Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Haptik has been an effective solution for businesses looking to automate their customer support process while providing personalised experiences to customers. Users have reported significant improvements in the overall customer experience, which has led to faster query resolution and fewer monthly calls coming into their call centers. Representatives using Haptik's highly user-friendly interface have been able to perform better, leading to more efficient guest communication and query resolution.
Haptik's chatbot feature has been instrumental in driving leads and answering customer queries with high levels of automation on WhatsApp. The platform's integration with ML FAQs and live agent support has allowed for seamless transitions between automated and support channels, improving scalability of operations without adding manpower. Additionally, Haptik's HR helpdesk feature has been useful for businesses in resolving employee queries and issues.
Overall, Haptik provides a comprehensive set of features that help businesses improve their customer experience, reduce agent overhead costs, generate leads with ease, and resolve employee queries effectively. With its highly efficient live support channels, personalized support experience, and end-to-end solutions on official bot platforms, it is no surprise that users are reporting satisfaction with the product.
Users highly recommend Haptik for integrating chat bots into systems. They consider it a valuable tool for this purpose. Additionally, they believe that Haptik is the ideal choice for a power data-driven platform, with its strong capabilities in this area. Users also emphasize the importance of discussing all possible use cases and clarifying the commercials with Haptik to ensure full understanding of pricing and terms. Overall, users find Haptik to be secure, easy to use, and integrate, making it an excellent solution for extending support to customers in the digital era.